Alternatives to Avaya logo

Alternatives to Avaya

Genesys, Zoom, RingCentral, Twilio, and WordPress are the most popular alternatives and competitors to Avaya.
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What is Avaya and what are its top alternatives?

It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
Avaya is a tool in the Call Center as a Service category of a tech stack.

Top Alternatives to Avaya

  • Genesys
    Genesys

    It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls. ...

  • Zoom
    Zoom

    Zoom unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems. ...

  • RingCentral
    RingCentral

    Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware. ...

  • Twilio
    Twilio

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs. ...

  • WordPress
    WordPress

    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...

  • Google AdSense
    Google AdSense

    It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...

  • Mailchimp
    Mailchimp

    MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. ...

  • HubSpot
    HubSpot

    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...

Avaya alternatives & related posts

Genesys logo

Genesys

23
0
Cloud and on-premises customer experience solutions
23
0
PROS OF GENESYS
    Be the first to leave a pro
    CONS OF GENESYS
      Be the first to leave a con

      related Genesys posts

      Zoom logo

      Zoom

      1.7K
      155
      Video Conferencing, Web Conferencing, Webinars, Screen Sharing
      1.7K
      155
      PROS OF ZOOM
      • 25
        Web conferencing made easy
      • 16
        Remote control option
      • 13
        Draw on screen
      • 12
        Very reliable
      • 11
        In-meeting chat is pretty good
      • 9
        Free
      • 9
        Pair programming sessions with shared controls
      • 8
        Easy to share meeting links/invites
      • 7
        Good Sound Quality
      • 6
        Cloud recordings for meetings
      • 5
        Great mobile app
      • 4
        Virtual backgrounds
      • 4
        Recording Feature
      • 4
        Other people use it
      • 4
        User Friendly actions
      • 2
        Reactions (emoticons)
      • 2
        Auto reconnecting
      • 2
        Chrome extension is great to easily create meetings
      • 2
        While sharing screen, you can still see your video
      • 2
        Mute all participants at once
      • 2
        When ending the videocall, everybody gets kicked
      • 2
        Different options for blocking chat
      • 1
        Easily share video with audio
      • 1
        /zoom on Slack
      • 1
        Registration form
      • 1
        Meant for business and education
      • 0
        Zoom
      CONS OF ZOOM
      • 20
        Limited time if you are a basic member
      • 14
        Limited Storage
      • 11
        Hate how sharing your screen defaults to Full Screen
      • 10
        Quality isn't great (Free)
      • 9
        No cursor highlight on screenshare.
      • 8
        Potential security flaws
      • 7
        Onboarding process for new users is not intuitive
      • 5
        Virtual background quality isn't good
      • 5
        Security
      • 4
        Editing can be improved
      • 4
        Doesn't handle switching audio sources well
      • 4
        The native calendar is buggy
      • 4
        Dashboard can be improved
      • 3
        Pornographic material displayed
      • 3
        Any body can get in it
      • 3
        Not many emojis
      • 3
        Past chat history is not saved
      • 3
        Recording Feature
      • 3
        En In reality,the chat in the meet not is excelent,noo
      • 3
        Zoom lags a lot

      related Zoom posts

      Yonas Beshawred

      Using Screenhero via Slack was getting to be pretty horrible. Video and sound quality was often times pretty bad and worst of all the service just wasn't reliable. We all had high hopes when the acquisition went through but ultimately, the product just didn't live up to expectations. We ended up trying Zoom after I had heard about it from some friends at other companies. We noticed the video/sound quality was better, and more importantly it was super reliable. The Slack integration was awesome (just type /zoom and it starts a call)

      You can schedule recurring calls which is helpful. There's a G Suite (Google Calendar) integration which lets you add a Zoom call (w/dial in info + link to web/mobile) with the click of a button.

      Meeting recordings (video and audio) are really nice, you get recordings stored in the cloud on the higher tier plans. One of our engineers, Jerome, actually built a cool little Slack integration using the Slack API and Zoom API so that every time a recording is processed, a link gets posted to the "event-recordings" channel. The iOS app is great too!

      #WebAndVideoConferencing #videochat

      See more

      Server side

      We decided to use Python for our backend because it is one of the industry standard languages for data analysis and machine learning. It also has a lot of support due to its large user base.

      • Web Server: We chose Flask because we want to keep our machine learning / data analysis and the web server in the same language. Flask is easy to use and we all have experience with it. Postman will be used for creating and testing APIs due to its convenience.

      • Machine Learning: We decided to go with PyTorch for machine learning since it is one of the most popular libraries. It is also known to have an easier learning curve than other popular libraries such as Tensorflow. This is important because our team lacks ML experience and learning the tool as fast as possible would increase productivity.

      • Data Analysis: Some common Python libraries will be used to analyze our data. These include NumPy, Pandas , and matplotlib. These tools combined will help us learn the properties and characteristics of our data. Jupyter notebook will be used to help organize the data analysis process, and improve the code readability.

      Client side

      • UI: We decided to use React for the UI because it helps organize the data and variables of the application into components, making it very convenient to maintain our dashboard. Since React is one of the most popular front end frameworks right now, there will be a lot of support for it as well as a lot of potential new hires that are familiar with the framework. CSS 3 and HTML5 will be used for the basic styling and structure of the web app, as they are the most widely used front end languages.

      • State Management: We decided to use Redux to manage the state of the application since it works naturally to React. Our team also already has experience working with Redux which gave it a slight edge over the other state management libraries.

      • Data Visualization: We decided to use the React-based library Victory to visualize the data. They have very user friendly documentation on their official website which we find easy to learn from.

      Cache

      • Caching: We decided between Redis and memcached because they are two of the most popular open-source cache engines. We ultimately decided to use Redis to improve our web app performance mainly due to the extra functionalities it provides such as fine-tuning cache contents and durability.

      Database

      • Database: We decided to use a NoSQL database over a relational database because of its flexibility from not having a predefined schema. The user behavior analytics has to be flexible since the data we plan to store may change frequently. We decided on MongoDB because it is lightweight and we can easily host the database with MongoDB Atlas . Everyone on our team also has experience working with MongoDB.

      Infrastructure

      • Deployment: We decided to use Heroku over AWS, Azure, Google Cloud because it is free. Although there are advantages to the other cloud services, Heroku makes the most sense to our team because our primary goal is to build an MVP.

      Other Tools

      • Communication Slack will be used as the primary source of communication. It provides all the features needed for basic discussions. In terms of more interactive meetings, Zoom will be used for its video calls and screen sharing capabilities.

      • Source Control The project will be stored on GitHub and all code changes will be done though pull requests. This will help us keep the codebase clean and make it easy to revert changes when we need to.

      See more
      RingCentral logo

      RingCentral

      85
      1
      Cloud business phone systems that work the way you do.
      85
      1
      PROS OF RINGCENTRAL
      • 1
        Powered by Zoom
      CONS OF RINGCENTRAL
      • 1
        Video Conferencing is very buggy
      • 1
        Very Limited Use (Free)
      • 1
        Lacking in Features
      • 1
        Uses an old version of Zoom Video Conferencing

      related RingCentral posts

      Twilio logo

      Twilio

      11.4K
      521
      Bring voice and messaging to your web and mobile applications.
      11.4K
      521
      PROS OF TWILIO
      • 148
        Powerful, simple, and well documented api
      • 88
        RESTful API
      • 66
        Clear pricing
      • 61
        Great sms services
      • 58
        Low cost of entry
      • 29
        Global SMS Gateway
      • 14
        Good value
      • 12
        Cloud IVR
      • 11
        Simple
      • 11
        Extremely simple to integrate with rails
      • 6
        Great for startups
      • 5
        SMS
      • 3
        Great developer program
      • 3
        Hassle free
      • 2
        Text me the app pages
      • 1
        New Features constantly rolling out
      • 1
        Many deployment options, from build from scratch to buy
      • 1
        Easy integration
      • 1
        Two factor authentication
      CONS OF TWILIO
      • 4
        Predictable pricing
      • 2
        Expensive

      related Twilio posts

      Ravi Sathanapalli
      Director Product Management at Centime · | 7 upvotes · 155.1K views
      Shared insights
      on
      TwilioTwilioAmazon SNSAmazon SNS

      Hi, We are looking to implement 2FA - so that users would be sent a Verification code over their Email and SMS to their phone.

      We faced some limitations with Amazon SNS where we could either send the verification code to email OR to the phone number, while we want to send it to both.

      We also are looking to make the 2FA more flexible by adding any other options later on.

      What are the best alternatives to SNS for this use case and purpose? Looked at Twilio but want to explore other options before making a decision.

      Would be great to know what the experience with Twilio has been, especially the limitations/issues with Twilio...

      Appreciate any input from users of Twilio and others who have had similar use cases.

      See more
      Cheri Booth
      Vendor Relationship Manager at Storage Asset Management · | 6 upvotes · 78.6K views
      Shared insights
      on
      ClickatellClickatellTwilioTwilio

      Searching for options for SMS that integrates with SiteLink and will allow personalization of text and tracking of both incoming/outgoing messages with reporting (Time, date, call#, etc) Have been looking at Twilio, and seems most leaning toward this. Are there any other options known that integrate into SiteLink? Also looked at Clickatell.

      See more
      WordPress logo

      WordPress

      98K
      2.1K
      A semantic personal publishing platform with a focus on aesthetics, web standards, and usability.
      98K
      2.1K
      PROS OF WORDPRESS
      • 416
        Customizable
      • 367
        Easy to manage
      • 354
        Plugins & themes
      • 259
        Non-tech colleagues can update website content
      • 247
        Really powerful
      • 145
        Rapid website development
      • 78
        Best documentation
      • 51
        Codex
      • 44
        Product feature set
      • 35
        Custom/internal social network
      • 18
        Open source
      • 8
        Great for all types of websites
      • 7
        Huge install and user base
      • 5
        I like it like I like a kick in the groin
      • 5
        It's simple and easy to use by any novice
      • 5
        Perfect example of user collaboration
      • 5
        Open Source Community
      • 5
        Most websites make use of it
      • 5
        Best
      • 4
        API-based CMS
      • 4
        Community
      • 3
        Easy To use
      • 2
        <a href="https://secure.wphackedhel">Easy Beginner</a>
      CONS OF WORDPRESS
      • 13
        Hard to keep up-to-date if you customize things
      • 13
        Plugins are of mixed quality
      • 10
        Not best backend UI
      • 2
        Complex Organization
      • 1
        Do not cover all the basics in the core
      • 1
        Great Security

      related WordPress posts

      Dale Ross
      Independent Contractor at Self Employed · | 22 upvotes · 1.7M views

      I've heard that I have the ability to write well, at times. When it flows, it flows. I decided to start blogging in 2013 on Blogger. I started a company and joined BizPark with the Microsoft Azure allotment. I created a WordPress blog and did a migration at some point. A lot happened in the time after that migration but I stopped coding and changed cities during tumultuous times that taught me many lessons concerning mental health and productivity. I eventually graduated from BizSpark and outgrew the credit allotment. That killed the WordPress blog.

      I blogged about writing again on the existing Blogger blog but it didn't feel right. I looked at a few options where I wouldn't have to worry about hosting cost indefinitely and Jekyll stood out with GitHub Pages. The Importer was fairly straightforward for the existing blog posts.

      Todo * Set up redirects for all posts on blogger. The URI format is different so a complete redirect wouldn't work. Although, there may be something in Jekyll that could manage the redirects. I did notice the old URLs were stored in the front matter. I'm working on a command-line Ruby gem for the current plan. * I did find some of the lost WordPress posts on archive.org that I downloaded with the waybackmachinedownloader. I think I might write an importer for that. * I still have a few Disqus comment threads to map

      See more
      Shared insights
      on
      ElementorElementorWordPressWordPress

      hello guys, I need your help. I created a website, I've been using Elementor forever, but yesterday I bought a template after I made the purchase I knew I made a mistake, cause the template was in HTML, can anyone please show me how to put this HTML template in my WordPress so it will be the face of my website, thank you in advance.

      See more
      Google AdSense logo

      Google AdSense

      24.1K
      0
      A program that allows bloggers and website owners to make money by displaying Google ads
      24.1K
      0
      PROS OF GOOGLE ADSENSE
        Be the first to leave a pro
        CONS OF GOOGLE ADSENSE
        • 1
          Plenty installs but low on actual users

        related Google AdSense posts

        Shared insights
        on
        Google AdSenseGoogle AdSensePurpleAdsPurpleAds

        which of the ads platform pays better? What about PurpleAds?

        Google AdSense has refused to post ads on my site.

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        Shared insights
        on
        TaboolaTaboolaGoogle AdSenseGoogle AdSense

        Really can not decide which one to add. Google AdSense email say that they are ready to show ads... Taboola is on review.

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        Mailchimp logo

        Mailchimp

        22.8K
        1.2K
        Easy email newsletters
        22.8K
        1.2K
        PROS OF MAILCHIMP
        • 259
          Smooth setup & ui
        • 248
          Mailing list
        • 148
          Robust e-mail creation
        • 120
          Integrates with a lot of external services
        • 109
          Custom templates
        • 59
          Free tier
        • 49
          Great api
        • 42
          Great UI
        • 33
          A/B Testing Subject Lines
        • 30
          Broad feature set
        • 11
          Subscriber Analytics
        • 9
          Great interface. The standard for email marketing
        • 8
          Great documentation
        • 8
          Mandrill integration
        • 7
          Segmentation
        • 6
          Best deliverability; helps you be the good guy
        • 5
          Facebook Integration
        • 5
          Autoresponders
        • 3
          Customization
        • 3
          RSS-to-email
        • 3
          Co-branding
        • 3
          Embedded signup forms
        • 2
          Automation
        • 1
          Great logo
        • 1
          Groups
        • 0
          Landing pages
        CONS OF MAILCHIMP
        • 2
          Super expensive
        • 1
          Poor API
        • 1
          Charged based on subscribers as opposed to emails sent

        related Mailchimp posts

        Kirill Shirinkin
        Cloud and DevOps Consultant at mkdev · | 12 upvotes · 703.6K views

        As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

        See more
        Spenser Coke
        Product Engineer at Loanlink.de · | 9 upvotes · 305.2K views

        When starting a new company and building a new product w/ limited engineering we chose to optimize for expertise and rapid development, landing on Rails API, w/ AngularJS on the front.

        The reality is that we're building a CRUD app, so we considered going w/ vanilla Rails MVC to optimize velocity early on (it may not be sexy, but it gets the job done). Instead, we opted to split the codebase to allow for a richer front-end experience, focus on skill specificity when hiring, and give us the flexibility to be consumed by multiple clients in the future.

        We also considered .NET core or Node.js for the API layer, and React on the front-end, but our experiences dealing with mature Node APIs and the rapid-fire changes that comes with state management in React-land put us off, given our level of experience with those tools.

        We're using GitHub and Trello to track issues and projects, and a plethora of other tools to help the operational team, like Zapier, MailChimp, Google Drive with some basic Vue.js & HTML5 apps for smaller internal-facing web projects.

        See more
        HubSpot logo

        HubSpot

        11.3K
        88
        All the software you need to do inbound marketing.
        11.3K
        88
        PROS OF HUBSPOT
        • 47
          Lead management
        • 20
          Automatic customer segmenting based on properties
        • 18
          Email / Blog scheduling
        • 1
          Scam
        • 1
          Advertisement
        • 1
          Any Franchises using Hubspot Sales CRM?
        CONS OF HUBSPOT
          Be the first to leave a con

          related HubSpot posts

          Shared insights
          on
          HubSpotHubSpotPipedrivePipedrive

          Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast

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          Shared insights
          on
          FreshsalesFreshsalesHubSpotHubSpot

          Comparing HubSpot and Freshsales, not sure which to choose. Company and contact information is shareable among tech and sales teams allowing both parties to upkeep customers' contact details. Capturing leads from social media and system assigning to sales or having the option to manual assign. Sales follow up with sales activities. Once deal, technical involve to follow up regular customer visits, support ticketing, training, remind customers to renew licenses, work on projects and etc. Require a single platform to share a calendar to understand internal team activities and customer activities.

          See more