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Request Tracker

The open-source enterprise grade ticketing system
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What is Request Tracker?

It is the system you need to track the important tasks you can't afford to forget. With custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles, it serves the needs of your customers, your staff, and you.
Request Tracker is a tool in the Issue Tracking category of a tech stack.
Request Tracker is an open source tool with 677 GitHub stars and 205 GitHub forks. Here’s a link to Request Tracker's open source repository on GitHub

Who uses Request Tracker?

Request Tracker's Features

  • Track and manage customer requests, internal project tasks, and workflows of all sorts
  • Seamless email integration
  • Custom ticket lifecycles

Request Tracker Alternatives & Comparisons

What are some alternatives to Request Tracker?
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
A project management tool that can be adapted to your processes to help you deliver great products. Track tasks and bugs, plan sprints and releases, create workflows, and customize for your business processes.
Collaborate effortlessly on projects. Whether you’re a team of 5 or studio of 50, Lighthouse will help you keep track of your project development with ease. We give you all the tools you need to organize your tickets – custom states, a powerful tagging system, an advanced search, saved searches (we call them ticket bins), and a mass editing tool.
It helps streamline software projects, sprints, tasks, and bug tracking. It's built for high-performance teams. Any action can be accessed and completed in seconds with the command menu.
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.
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Request Tracker's Followers
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