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Avaya

4
7
+ 1
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SupportYourApp

1
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+ 1
0
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SupportYourApp vs Avaya: What are the differences?

Developers describe SupportYourApp as "Outstanding Outsourced Customer Support". By employing professional contact centres (like ours) that utilize inbound/outbound phone & email support, social media management, & back office support — companies have been able to alleviate the stress of operating their own support team & in turn — take a huge weight off their shoulders. Outsourcing customer support helps emerging companies increase customer retention while helping them to stay ahead of their competition. On the other hand, Avaya is detailed as "A global leader in the contact center market". It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.

SupportYourApp and Avaya can be primarily classified as "Call Center as a Service" tools.

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What is Avaya?

It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.

What is SupportYourApp?

By employing professional contact centres (like ours) that utilize inbound/outbound phone & email support, social media management, & back office support — companies have been able to alleviate the stress of operating their own support team & in turn — take a huge weight off their shoulders. Outsourcing customer support helps emerging companies increase customer retention while helping them to stay ahead of their competition.

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What are some alternatives to Avaya and SupportYourApp?
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Zoom
Zoom unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323/SIP room systems.
RingCentral
Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
Twilio
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
Cisco Unified Contact Center Express
It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
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