Slack vs HipChat vs Mattermost: What are the differences?
Slack is the undisputed champion of the workplace group chat world. But HipChat and Mattermost have their own fans, as well. HipChat is frequently called “developer-friendly” and “IRC-like.” Mattermost is open source and deployed on-premise, differentiating it from its competitors.
What is HipChat?
What is Mattermost?
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What are the cons of using HipChat?
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Why do developers choose Slack vs HipChat vs Mattermost?
- Slack users love that it’s easy to integrate with; it’s fun and easy to use, so even non-developers love using it. Fans also cite its cross-platform interface as a pro.
- HipChat fans stress that the tool is developer-friendly and integrates well with a lot of developer tools. Its IRC-like interface is familiar to many programmers.
- Mattermost is the only open source tool on this list. It’s also deployed on-premise, behind your firewall. Fans call it fast, easy to use, and professional.
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Zulip has easily the best threading model among all the chat applications and I prefer it over Slack, Mattermost, RocketChat, Hipchat, Discord etc. Each and every conversation is a seperate thread and has a topic. This model makes it extremely easier to catch up and participate in conversations. Once you get used to the threading model of Zulip its hard to tolerate threading model like Slack which is really inefficient and time wasting.
I use Zulip instead of Slack, Mattermost, or RocketChat because of its first class threading. One week after switching to Gmail (in 2004) I realized I was never (willingly) going to use an unthreaded email product again. I had that same experience the first time I saw Zulip.
Zulip is also fully open-source, with a well-maintained (e.g. 90+% test coverage, fully static python), easily extensible code-base. In many companies, your communication platform (chat or email) is the center of the workplace -- no one asks for a chat integration into their calendar, they ask for a calendar integration into their chat. A fully open-source codebase means you can customize Zulip to your needs, and are never at the whim of a corporate maintainer who can't or won't fix simple bugs, or who will charge you tens of thousands of dollars for making minor customizations.
I use Zulip because I love how it lets me focus on my work, and doesn't need me to be constantly online to be able to participate in conversations that matter to me. Zulip's topics make it super easy to get an overview of all the conversations that happened while I was away, and pick and choose the conversations that I want to catch-up with. Slack 's threads seem like an after-thought and aren't effective for catching-up at all!
I also love the Zulip community, and the care and effort put in by the members to make it a friendly and welcoming community to new developers, and to make the contribution experience pleasant for all the contributors.
For many(if not all) small and medium size business time and cost matter a lot.
That's why languages, frameworks, tools, and services that are easy to use and provide 0 to productive in less time, it's best.
Maybe Node.js frameworks might provide better features compared to Rails but in terms of MVPs, for us Rails is the leading alternative.
Amazon EC2 might be cheaper and more customizable than Heroku but in the initial terms of a project, you need to complete configurationos and deploy early.
Advanced configurations can be done down the road, when the project is running and making money, not before.
Finally, comunication and keeping a good history of conversations, decisions, and discussions is important so we use a mix of Slack and Twist
We use Microsoft Teams as our primary workplace collaboration tool. It enables our team to work remotely and still collaborate on projects - with integration to JIRA and Confluence, the tool enables us to create War Rooms when problems occur and also provides information-sharing capabilities. Replaced HipChat.
Slack is the industry standard for managed instant messaging (IM). A good alternative would be to self (or cloud) host an open source IM such as Mattermost but as always it would be a good idea to do a cost benefit analysis between the solutions.
Some of the main things to consider:
- Having a good SDK for plugin creation
- Having good integrations with existing tools ( JIRA , GitHub , OpsGenie , etc.)
- Maintenance and administration
- Covers all your businesses use cases
I use Slack because it offers the best experience, even on the free tier (which we're still using). As a comparison, I have had in depth experience with HipChat, Stride, Skype, Google Chat (the new service), Google Hangouts (the old service). For self hosted, Mattermost is open source and claims to support most Slack integrations, but I have not extensively investigated this claim.