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Crisp

98
77
+ 1
20
Intercom

5.4K
2.2K
+ 1
600
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Crisp vs Intercom: What are the differences?

What is Crisp? Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Crisp and Intercom are primarily classified as "Customer Support Chat" and "Engagement/Lifecycle Marketing" tools respectively.

Some of the features offered by Crisp are:

  • Chat with your customers for free
  • Apps for any device
  • Offline email responses

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"Auto-messaging" is the primary reason why developers consider Crisp over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.

StackShare, Heroku, and thoughtbot are some of the popular companies that use Intercom, whereas Crisp is used by StreamJar, cSite, and mkdev. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to Crisp, which is listed in 29 company stacks and 4 developer stacks.

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Pros of Crisp
Pros of Intercom
  • 6
    Real-time visualization of clients
  • 4
    Auto-messaging
  • 3
    Instant chat
  • 2
    Mac app
  • 1
    Direct chat with customers on your site
  • 1
    Know who your users are
  • 1
    Usage tracking
  • 1
    Customer support
  • 1
    In-app messaging as well as email
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Very Useful
  • 2
    No Mac app
  • 2
    Tirman
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration

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Cons of Crisp
Cons of Intercom
    Be the first to leave a con
    • 5
      Changes pricing model all the time

    Sign up to add or upvote consMake informed product decisions

    What is Crisp?

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Crisp?
    What companies use Intercom?
    See which teams inside your own company are using Crisp or Intercom.
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    What tools integrate with Crisp?
    What tools integrate with Intercom?

    Sign up to get full access to all the tool integrationsMake informed product decisions

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    What are some alternatives to Crisp and Intercom?
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    LiveChat
    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
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