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Crisp
Crisp

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Crisp vs Intercom: What are the differences?

What is Crisp? Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Crisp and Intercom are primarily classified as "Customer Support Chat" and "Engagement/Lifecycle Marketing" tools respectively.

Some of the features offered by Crisp are:

  • Chat with your customers for free
  • Apps for any device
  • Offline email responses

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"Auto-messaging" is the primary reason why developers consider Crisp over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.

StackShare, Heroku, and thoughtbot are some of the popular companies that use Intercom, whereas Crisp is used by StreamJar, cSite, and mkdev. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to Crisp, which is listed in 29 company stacks and 4 developer stacks.

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What is Crisp?

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
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Why do developers choose Crisp?
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    What companies use Crisp?
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    What tools integrate with Crisp?
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    What are some alternatives to Crisp and Intercom?
    tawk.to
    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
    LiveChat
    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
    Olark
    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
    Zopim
    Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
    Drift
    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
    See all alternatives
    Decisions about Crisp and Intercom
    Julien DeFrance
    Julien DeFrance
    Principal Software Engineer at Tophatter · | 2 upvotes · 17K views
    atSmartZipSmartZip
    AutopilotHQ
    AutopilotHQ
    Segment
    Segment
    Zapier
    Zapier
    Intercom
    Intercom

    Achieving #MarketingAutomation using AutopilotHQ

    Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

    Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

    Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

    See more
    Kirill Shirinkin
    Kirill Shirinkin
    Cloud and DevOps Consultant at mkdev · | 5 upvotes · 107.7K views
    atmkdevmkdev
    Intercom
    Intercom
    Crisp
    Crisp

    We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

    We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

    Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

    Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

    After doing a bit of research and looking for a better price-value ration we found Crisp.

    Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

    We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

    To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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    Interest over time
    Reviews of Crisp and Intercom
    Avatar of adjunct
    Rollout.io
    Review ofIntercomIntercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use Crisp and Intercom
    Avatar of Tim Lucas
    Tim Lucas uses IntercomIntercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Avatar of Volkan Özçelik
    Volkan Özçelik uses CrispCrisp

    Crisp is a realtime chat widget that, unlike its competitors, does not demand your leg and kidney to deliver a decent service.

    It works great for zerotoherojs.com and I recommend anyone if they have a similar need.

    Even their free tier is more than enough for the majority of the use cases that you can think of.

    Avatar of Badge List
    Badge List uses IntercomIntercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Avatar of Cyril Duchon-Doris
    Cyril Duchon-Doris uses IntercomIntercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Avatar of Lyndon Wong
    Lyndon Wong uses IntercomIntercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    Avatar of BrightMachine
    BrightMachine uses IntercomIntercom

    Used by our clients to track what their users are doing, and for proactive support.

    Avatar of Fangoo
    Fangoo uses CrispCrisp

    We love the easy way we can communicate with our customers. Seamlessly.

    Avatar of In Situ Training
    In Situ Training uses CrispCrisp

    User communication/interactions

    How much does Crisp cost?
    How much does Intercom cost?
    News about Crisp
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