mention vs Sparkcentral: What are the differences?
Developers describe mention as "Real-time social media monitoring". Start listening to what's being said on the web and social web. React quickly, collaborate, and analyze your online presence. On the other hand, Sparkcentral is detailed as "Enterprise social media helpdesk platform". If you’re handling an influx of questions over social media, your team must work swiftly and accurately. Sparkcentral enables your team to provide the best social media customer experience.
mention and Sparkcentral can be categorized as "Social Media" tools.
Some of the features offered by mention are:
- Monitor millions of sources in 42 languages and make sure you're not missing anything published on social networks, news sites, forums, blogs or any web page
- Connect social accounts to your alerts and react without leaving the application
- Get a snapshot of your mentions by source, language, and over a selected period of time. Generate reports and export data to compare yourself with your competitors
On the other hand, Sparkcentral provides the following key features:
- Automated Workflow
- Collision Control
- Internal Collaboration