Sparkcentral vs Twilert: What are the differences?
Sparkcentral: Enterprise social media helpdesk platform. If you’re handling an influx of questions over social media, your team must work swiftly and accurately. Sparkcentral enables your team to provide the best social media customer experience; Twilert: Get realtime alerts via email when your brand names, keywords or hashtags are mentioned on Twitter. Twilert is a Twitter monitoring tool that enables you to receive regular email alerts when people tweet about you, your brand, product or service.
Sparkcentral and Twilert can be categorized as "Social Media" tools.
Some of the features offered by Sparkcentral are:
- Automated Workflow
- Collision Control
- Internal Collaboration
On the other hand, Twilert provides the following key features:
- Twilert tells you when someone is talking about your brand on Twitter.
- You decide what to search for
- Twilert listens for your chosen search terms