Cisco Unified Contact Center Express vs ID Cloud Call Center Software
Overview
Share your Stack
Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.
CLI (Node.js)
Manual
Detailed Comparison
It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. | Teckinfo is a leading call center software provider in India. We help businesses manage cloud call center with contact center technology. Contact us! |
Agent and supervisor experience; Get insight on customer experience; Seamless omnichannel interactions | Contact center software |
Statistics | |
Stacks 5 | Stacks 0 |
Followers 5 | Followers 1 |
Votes 0 | Votes 1 |
What are some alternatives to Cisco Unified Contact Center Express, ID Cloud Call Center Software?
Avaya
It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
Kloud 7: Business Communications. VoIP. Business Phones. Contact Center. Unified Communications Platform.
Kloud 7 is a business communications service provider that offers tailored solutions for businesses to grow faster.
Droidal Voice AI Agent
Droidal Voice AI Agent automates scheduling, insurance verification, prior authorizations, and claim follow-ups. It handles payer calls, updates EHR/RCM systems in real time, and cuts manual work by 70%. HIPAA-compliant and built for healthcare RCM teams.
Amazon Connect
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Genesys
It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
Talkdesk
Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
Cisco Unified Communications Manager
Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.
Ziwo
Single platform for Calls & Messages. API Based with CRM Plugins. Connect Real, Virtual & Remote Agents with Phone Numbers in Every Country.
Oktell
It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.
SupportYourApp
SupportYourApp is a support-as-a-service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
