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  5. OTRS vs Sococo

OTRS vs Sococo

OverviewComparisonAlternatives

Overview

OTRS
OTRS
Stacks22
Followers44
Votes0
GitHub Stars858
Forks451
Sococo
Sococo
Stacks2
Followers8
Votes0

Sococo vs OTRS: What are the differences?

What is Sococo? Designed for businesses with a remote workforce. It is an online platform that helps collaborate and communicate with team members across multiple locations. It is the online workplace where distributed teams come to work together each day, side-by-side.

What is OTRS? A customizable support desk software that manages workflows and structures communication. It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

Sococo belongs to "Team Task Management" category of the tech stack, while OTRS can be primarily classified under "Workflow Manager".

Some of the features offered by Sococo are:

  • Live audio
  • HD video conferencing
  • Document sharing

On the other hand, OTRS provides the following key features:

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options

OTRS is an open source tool with 620 GitHub stars and 398 GitHub forks. Here's a link to OTRS's open source repository on GitHub.

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Detailed Comparison

OTRS
OTRS
Sococo
Sococo

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

It is an online platform that helps collaborate and communicate with team members across multiple locations. It is the online workplace where distributed teams come to work together each day, side-by-side

Help Desk Ticket Creation; Self-Service Tools; Dashboard with Filter Options; SMS Notification System; SLA Management; Ticket Management; ITIL Processes; 3rd Party Integration.
Live audio; HD video conferencing; Document sharing; Mobile apps
Statistics
GitHub Stars
858
GitHub Stars
-
GitHub Forks
451
GitHub Forks
-
Stacks
22
Stacks
2
Followers
44
Followers
8
Votes
0
Votes
0
Integrations
Jira
Jira
JavaScript
JavaScript
Perl
Perl
Balsamiq
Balsamiq
Basecamp
Basecamp
Jira
Jira
Agilean
Agilean
Jira Align
Jira Align

What are some alternatives to OTRS, Sococo?

Jira

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Standup

Standup

Standup automatically processes data from your source control and project managment software to deliver daily engineering progress reports.

Jell

Jell

Keep your team up to date — without another meeting.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

StandupMail

StandupMail

A daily email reminder requests a quick update from you and your team. You reply with a list of your accomplishments, todos and problems. The next day, get a digest email with what your team got accomplished.

Zenaton

Zenaton

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

Luigi

Luigi

It is a Python module that helps you build complex pipelines of batch jobs. It handles dependency resolution, workflow management, visualization etc. It also comes with Hadoop support built in.

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