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A customizable support desk software that manages workflows and structures communication
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What is OTRS?

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
OTRS is a tool in the Issue Tracking category of a tech stack.
OTRS is an open source tool with 652 GitHub stars and 399 GitHub forks. Here’s a link to OTRS's open source repository on GitHub

Who uses OTRS?

3 companies reportedly use OTRS in their tech stacks, including GameDuell, FranceConnect, and Infra.

4 developers on StackShare have stated that they use OTRS.

OTRS Integrations

Why developers like OTRS?

Here’s a list of reasons why companies and developers use OTRS
Top Reasons
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OTRS's Features

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options
  • SMS Notification System
  • SLA Management
  • Ticket Management
  • ITIL Processes
  • 3rd Party Integration.

OTRS Alternatives & Comparisons

What are some alternatives to OTRS?
Freshdesk is an on demand customer support software that works across multiple support channels.
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.
A project management tool that can be adapted to your processes to help you deliver great products. Track tasks and bugs, plan sprints and releases, create workflows, and customize for your business processes.
See all alternatives

OTRS's Followers
3 developers follow OTRS to keep up with related blogs and decisions.
John Alton
Joao J Junior
Stephan Hadan