What is OTRS?
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
OTRS is a tool in the Issue Tracking category of a tech stack.
OTRS is an open source tool with 742 GitHub stars and 431 GitHub forks. Here’s a link to OTRS's open source repository on GitHub
Who uses OTRS?
3 companies reportedly use OTRS in their tech stacks, including GameDuell, Infra, and FranceConnect.
9 developers on StackShare have stated that they use OTRS.
- Help Desk Ticket Creation
- Self-Service Tools
- Dashboard with Filter Options
- SMS Notification System
- SLA Management
- Ticket Management
- ITIL Processes
- 3rd Party Integration.
OTRS Alternatives & Comparisons
What are some alternatives to OTRS?
See all alternatives
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It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.