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A customizable support desk software that manages workflows and structures communication
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What is OTRS?

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
OTRS is a tool in the Issue Tracking category of a tech stack.
OTRS is an open source tool with 849 GitHub stars and 457 GitHub forks. Here’s a link to OTRS's open source repository on GitHub

Who uses OTRS?

4 companies reportedly use OTRS in their tech stacks, including GameDuell, Infra, and FranceConnect.

18 developers on StackShare have stated that they use OTRS.

OTRS Integrations

OTRS's Features

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options
  • SMS Notification System
  • SLA Management
  • Ticket Management
  • ITIL Processes
  • 3rd Party Integration.

OTRS Alternatives & Comparisons

What are some alternatives to OTRS?
Freshdesk is an on demand customer support software that works across multiple support channels.
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
See all alternatives

OTRS's Followers
44 developers follow OTRS to keep up with related blogs and decisions.