OTRSWhat is OTRS?
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
OTRS is a tool in the Task Scheduling category of a tech stack.
Key Features
Help Desk Ticket CreationSelf-Service ToolsDashboard with Filter OptionsSMS Notification SystemSLA ManagementTicket ManagementITIL Processes3rd Party Integration.
OTRS Pros & Cons
Pros of OTRS
No pros listed yet.
Cons of OTRS
No cons listed yet.
OTRS Alternatives & Comparisons
What are some alternatives to OTRS?
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
GitHub Actions
It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.
Airflow
Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.
