Bugzilla

72
87
+ 1
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OTRS

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+ 1
0
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Bugzilla vs OTRS: What are the differences?

Bugzilla: Server software designed to help you manage software development. Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack; OTRS: Simple Service Management. OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

Bugzilla and OTRS can be categorized as "Issue Tracking" tools.

Some of the features offered by Bugzilla are:

  • Optimized database structure for increased performance and scalability
  • Excellent security to protect confidentiality
  • Advanced query tool that can remember your searches

On the other hand, OTRS provides the following key features:

  • Help Desk Ticket Creation
  • Self-Service Tools
  • Dashboard with Filter Options

OTRS is an open source tool with 597 GitHub stars and 385 GitHub forks. Here's a link to OTRS's open source repository on GitHub.

According to the StackShare community, Bugzilla has a broader approval, being mentioned in 11 company stacks & 44 developers stacks; compared to OTRS, which is listed in 3 company stacks and 3 developer stacks.

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    - No public GitHub repository available -

    What is Bugzilla?

    Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

    What is OTRS?

    It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
    What companies use Bugzilla?
    What companies use OTRS?

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Bugzilla?
    What tools integrate with OTRS?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to Bugzilla and OTRS?
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    Redmine
    Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
    FogBugz
    FogBugz tracks bugs, issues, and customer support tickets through every stage of the development process. We built it to be quick and easy to use, so that your developers will actually use it. Over 20,000 teams from the world's best software companies use FogBugz because it keeps their developers productive and happy.
    GitLab
    GitLab offers git repository management, code reviews, issue tracking, activity feeds and wikis. Enterprises install GitLab on-premise and connect it with LDAP and Active Directory servers for secure authentication and authorization. A single GitLab server can handle more than 25,000 users but it is also possible to create a high availability setup with multiple active servers.
    Mantis
    It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.
    See all alternatives
    Interest over time
    How much does Bugzilla cost?
    How much does OTRS cost?
    Pricing unavailable