Bugzilla vs OTRS: What are the differences?
Bugzilla: Server software designed to help you manage software development. Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack; OTRS: Simple Service Management. OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
Bugzilla and OTRS can be categorized as "Issue Tracking" tools.
Some of the features offered by Bugzilla are:
- Optimized database structure for increased performance and scalability
- Excellent security to protect confidentiality
- Advanced query tool that can remember your searches
On the other hand, OTRS provides the following key features:
- Help Desk Ticket Creation
- Self-Service Tools
- Dashboard with Filter Options
OTRS is an open source tool with 597 GitHub stars and 385 GitHub forks. Here's a link to OTRS's open source repository on GitHub.
According to the StackShare community, Bugzilla has a broader approval, being mentioned in 11 company stacks & 44 developers stacks; compared to OTRS, which is listed in 3 company stacks and 3 developer stacks.