What is osTicket?
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
osTicket is a tool in the Help Desk category of a tech stack.
osTicket is an open source tool with 3.1K GitHub stars and 1.6K GitHub forks. Here’s a link to osTicket's open source repository on GitHub
Who uses osTicket?
Companies
13 companies reportedly use osTicket in their tech stacks, including NetApp, Mola TV, and Fraunhofer.
Developers
32 developers on StackShare have stated that they use osTicket.
osTicket Integrations
Google Drive, Dropbox, Shopify, Zendesk, and Zapier are some of the popular tools that integrate with osTicket. Here's a list of all 6 tools that integrate with osTicket.
osTicket's Features
- Custom Fields
- Rich text or HTML email
- Ticket Filters
- Rules to route incoming tickets
- Configurable help topic
- Agent Collision Avoidance
- Assign and Transfer tickets.
osTicket Alternatives & Comparisons
What are some alternatives to osTicket?
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
OTRS
It is a modern, flexible ticket and process management system
that allows service management professionals in any industry
to keep pace with today’s lightning-fast,results-driven business environment.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Mantis
It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
