What is osTicket?
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
osTicket is a tool in the Help Desk category of a tech stack.
osTicket is an open source tool with 1.8K GitHub stars and 1.2K GitHub forks. Here’s a link to osTicket's open source repository on GitHub
Who uses osTicket?
9 companies reportedly use osTicket in their tech stacks, including NetApp, Fraunhofer, and Infrastructure & Ops.
7 developers on StackShare have stated that they use osTicket.
Google Drive, Dropbox, Shopify, Zendesk, and Zapier are some of the popular tools that integrate with osTicket. Here's a list of all 6 tools that integrate with osTicket.
Why developers like osTicket?
Here’s a list of reasons why companies and developers use osTicket
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- Custom Fields
- Rich text or HTML email
- Ticket Filters
- Rules to route incoming tickets
- Configurable help topic
- Agent Collision Avoidance
- Assign and Transfer tickets.
osTicket Alternatives & Comparisons
What are some alternatives to osTicket?
See all alternatives
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