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What is osTicket?

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
osTicket is a tool in the Help Desk category of a tech stack.
osTicket is an open source tool with 1.8K GitHub stars and 1.2K GitHub forks. Here’s a link to osTicket's open source repository on GitHub

Who uses osTicket?

Companies
9 companies reportedly use osTicket in their tech stacks, including NetApp, Fraunhofer, and Infrastructure & Ops.

Developers
7 developers on StackShare have stated that they use osTicket.

osTicket Integrations

Google Drive, Dropbox, Shopify, Zendesk, and Zapier are some of the popular tools that integrate with osTicket. Here's a list of all 6 tools that integrate with osTicket.

Why developers like osTicket?

Here’s a list of reasons why companies and developers use osTicket
Top Reasons
Be the first to leave a pro

osTicket's Features

  • Custom Fields
  • Rich text or HTML email
  • Ticket Filters
  • Rules to route incoming tickets
  • Configurable help topic
  • Agent Collision Avoidance
  • Assign and Transfer tickets.

osTicket Alternatives & Comparisons

What are some alternatives to osTicket?
Vision Helpdesk
It is an all-in-one help desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets.
OTRS
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Mantis
It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
See all alternatives

osTicket's Followers
8 developers follow osTicket to keep up with related blogs and decisions.
Ali Erdoğan
Junior Gillespie
Lissia Barrios
Bynx
Robert DeSimone
John Alton
Adam Morgan
dmnc