osTicketWhat is osTicket?
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
osTicket is a tool in the Customer Support category of a tech stack.
Key Features
Custom FieldsRich text or HTML emailTicket FiltersRules to route incoming ticketsConfigurable help topicAgent Collision AvoidanceAssign and Transfer tickets.
osTicket Pros & Cons
Pros of osTicket
No pros listed yet.
Cons of osTicket
No cons listed yet.
osTicket Alternatives & Comparisons
What are some alternatives to osTicket?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
