Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
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Why people like FreshDesk
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Freshdesk is an on demand customer support software that works across multiple support channels.

FreshDesk's Features
  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
  • Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.
  • Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.
  • Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.
  • Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.
  • Reuse common replies with Canned Responses
  • Automate common tasks and help desk scenarios
  • Mail to KBase and Create Knowledge on the Fly
  • Eliminate guesswork with a separate knowledge base
  • Track time spent and generate customer time sheets
  • Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.
  • Manage customer contact and companies
  • Draw deep insights with advanced helpdesk reporting
  • Help customers help you through community forums
  • Let your customers share ideas and vote on them too
  • Let each agent use your helpdesk in their language
  • Rebrand your portal to reflect your theme
  • Extend Freshdesk with Integrations and the API

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