FreshDesk
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CommentsWhat is FreshDesk?
Freshdesk is an on demand customer support software that works across multiple support channels.
FreshDesk is a tool in the Customer Support category of a tech stack.
Key Features
Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.Reuse common replies with Canned ResponsesAutomate common tasks and help desk scenariosMail to KBase and Create Knowledge on the FlyEliminate guesswork with a separate knowledge baseTrack time spent and generate customer time sheetsPromise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.Manage customer contact and companiesDraw deep insights with advanced helpdesk reportingHelp customers help you through community forumsLet your customers share ideas and vote on them tooLet each agent use your helpdesk in their languageRebrand your portal to reflect your themeExtend Freshdesk with Integrations and the API
FreshDesk Pros & Cons
Pros of FreshDesk
- ✓Omnichannel capabilities
- ✓Centralizes our customer support
- ✓Great Value for Money
- ✓Cheap
Cons of FreshDesk
No cons listed yet.
FreshDesk Alternatives & Comparisons
What are some alternatives to FreshDesk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.