Why people like
Freshdesk is an on demand customer support software that works across multiple support channels.
- Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
- Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
- Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
- Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.
- Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.
- Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.
- Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.
- Reuse common replies with Canned Responses
- Automate common tasks and help desk scenarios
- Mail to KBase and Create Knowledge on the Fly
- Eliminate guesswork with a separate knowledge base
- Track time spent and generate customer time sheets
- Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.
- Manage customer contact and companies
- Draw deep insights with advanced helpdesk reporting
- Help customers help you through community forums
- Let your customers share ideas and vote on them too
- Let each agent use your helpdesk in their language
- Rebrand your portal to reflect your theme
- Extend Freshdesk with Integrations and the API