Zendesk vs. FreshDesk vs. Desk.com



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GitHub Stats

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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Want advice about which of these to choose?Ask the StackShare community!

Pros

Why do developers choose Zendesk?
Why do you like Zendesk?

Why do developers choose FreshDesk?
Why do you like FreshDesk?

Why do developers choose Desk.com?
Why do you like Desk.com?

Cons

What are the cons of using Zendesk?
No Cons submitted yet for Zendesk
Downsides of Zendesk?

What are the cons of using FreshDesk?
No Cons submitted yet for FreshDesk
Downsides of FreshDesk?

What are the cons of using Desk.com?
No Cons submitted yet for Desk.com
Downsides of Desk.com?

Pricing

How much does Zendesk cost?
Zendesk Pricing
How much does FreshDesk cost?
FreshDesk Pricing
How much does Desk.com cost?
Desk.com Pricing

Companies

What companies use Zendesk?
2002 companies on StackShare use Zendesk
What companies use FreshDesk?
179 companies on StackShare use FreshDesk
What companies use Desk.com?
42 companies on StackShare use Desk.com

Integrations

What tools integrate with Zendesk?
77 tools on StackShare integrate with Zendesk
What tools integrate with FreshDesk?
27 tools on StackShare integrate with FreshDesk
What tools integrate with Desk.com?
21 tools on StackShare integrate with Desk.com

What are some alternatives to Zendesk, FreshDesk, and Desk.com?

  • Help Scout - A help desk for teams that insist on a delightful customer experience
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
  • elevio - Proactive customer care, where and when it's needed.

See all alternatives to Zendesk

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