KayakoWhat is Kayako?
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Kayako is a tool in the Customer Support category of a tech stack.
Key Features
Support ticketing with email integrationLive chat widgets for your helpdesk and your websiteReal-time visitor monitoringTrack and record phone callsRich self-service helpdeskAdvanced ticket workflows, rules and automationsCustom fields for tickets, chats and customersRich customer and organization profiles for CRMSupport for multiple plansManage ticket reply and resolution deadlinesDefine business hours for accurate performance trackingAutomatic escalation rules ensures nothing slips throughNative mobile apps for iOS, Android, Windows and BlackberryMobile live chat with the Jabber gateway100+ out-of-the-box helpdesk reportsBuild custom reports with the Kayako Query LanguageSchedule reports to be automatically delivered to your inboxMulti-lingual customer support and localizationsFull control over the look and feel of the helpdeskREST API, integrates with your apps and backend systems
Kayako Pros & Cons
Pros of Kayako
- ✓API access
- ✓Customers can use it easily
- ✓Easy to customize
- ✓Module based extensions
- ✓OS independent frontend
- ✓Possible to host on your own
- ✓Unlimited custom fields on forms
- ✓Simple, powerhouse and scalable.
Cons of Kayako
No cons listed yet.
Kayako Alternatives & Comparisons
What are some alternatives to Kayako?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
