Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships
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Why people like Kayako
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Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Kayako's Features
  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring
  • Track and record phone calls
  • Rich self-service helpdesk
  • Advanced ticket workflows, rules and automations
  • Custom fields for tickets, chats and customers
  • Rich customer and organization profiles for CRM
  • Support for multiple plans
  • Manage ticket reply and resolution deadlines
  • Define business hours for accurate performance tracking
  • Automatic escalation rules ensures nothing slips through
  • Native mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box helpdesk reports
  • Build custom reports with the Kayako Query Language
  • Schedule reports to be automatically delivered to your inbox
  • Multi-lingual customer support and localizations
  • Full control over the look and feel of the helpdesk
  • REST API, integrates with your apps and backend systems


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