Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Kayako is a tool in the Help Desk category of a tech stack.

Who Uses Kayako?

Kayako integrates with

Why people like Kayako

Hereโ€™s a list of reasons why companies and developers use Kayako.



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Kayako's Features

  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring
  • Track and record phone calls
  • Rich self-service helpdesk
  • Advanced ticket workflows, rules and automations
  • Custom fields for tickets, chats and customers
  • Rich customer and organization profiles for CRM
  • Support for multiple plans
  • Manage ticket reply and resolution deadlines
  • Define business hours for accurate performance tracking
  • Automatic escalation rules ensures nothing slips through
  • Native mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box helpdesk reports
  • Build custom reports with the Kayako Query Language
  • Schedule reports to be automatically delivered to your inbox
  • Multi-lingual customer support and localizations
  • Full control over the look and feel of the helpdesk
  • REST API, integrates with your apps and backend systems

Kayako's alternatives

  • Zendesk - The leading cloud-based customer service software solution.
  • Help Scout - A help desk for teams that insist on a delightful customer experience
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support

See all alternatives to Kayako


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