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FreshDesk vs Kayako: What are the differences?
What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.
What is Kayako? Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships. Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
FreshDesk and Kayako can be primarily classified as "Help Desk" tools.
Some of the features offered by FreshDesk are:
- Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
- Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
- Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
On the other hand, Kayako provides the following key features:
- Support ticketing with email integration
- Live chat widgets for your helpdesk and your website
- Real-time visitor monitoring
Pros of FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
Pros of Kayako
- Easy to customize3
- Possible to host on your own3
- API access3
- Module based extensions3
- OS independent frontend3
- Customers can use it easily3
- Unlimited custom fields on forms3
- Simple, powerhouse and scalable.2
