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What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Olark is a tool in the Customer Support Chat category of a tech stack.

Who uses Olark?

359 companies reportedly use Olark in their tech stacks, including Groupon.com, Coinbase, and Mailgun.

59 developers on StackShare have stated that they use Olark.

Olark Integrations

Zendesk, Salesforce Sales Cloud, Segment, FreshDesk, and Unbounce are some of the popular tools that integrate with Olark. Here's a list of all 23 tools that integrate with Olark.
Private Decisions at about Olark

Here are some stack decisions, common use cases and reviews by members of with Olark in their tech stack.

Lee Munroe
Lee Munroe
at Lee Munroe | 1 upvotes 0 views
Shared insights

Chatting to users for instant feedback. Support. Olark

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James Wallace
James Wallace
at James Wallace | 1 upvotes 0 views
Shared insights

User Support Olark

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Olark's Features

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support
  • Operator groups
  • White label
  • SSL
  • Conversation transcripts
  • Hide Olark unless an operator initiates a chat
  • Popout
  • Customizable Olark branding
  • Pre-chat name/email survey
  • Hide when offline
  • Hide on close
  • Chat statistics and reports
  • Custom CSS
  • Standard Olark features
  • Use any desktop IM client
  • Mobile device support
  • Use Google Talk
  • Google Apps for Your Domain integration
  • Attention Grabber image
  • Welcome Assistant proactive chat
  • Operator-initiated chat
  • Visitor details
  • Offline messages
  • Incredibly fast email support
  • Customize/internationalize all text
  • Customize colors and themes
  • Google Analytics integration
  • Javascript API

Olark Alternatives & Comparisons

What are some alternatives to Olark?
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
Zopim is focused on serving the needs of web users that hasn鈥檛 been met by other chat solutions: the need for usability, convenience and simplicity of design
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Freshchat is a modern messaging software built for teams who want to ace customer conversations鈥攎arketing, sales, or support.
See all alternatives

Olark's Followers
68 developers follow Olark to keep up with related blogs and decisions.
Khrystyna Volianska
Joe Zach
Daniel Alejandro Vergara Urrutia
Allan Jiang
Getreal Itstheweb
Anthony Giza
Micah Hidlebaugh
Rahul Bhatvedekar
Kaitlyn  Shipp