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What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Olark is a tool in the Customer Support Chat category of a tech stack.

Who uses Olark?

Companies
358 companies reportedly use Olark in their tech stacks, including Groupon.com, Coinbase, and Disqus.

Developers
44 developers on StackShare have stated that they use Olark.

Olark Integrations

Zendesk, Salesforce Sales Cloud, Segment, Pendo, and Fleeq are some of the popular tools that integrate with Olark. Here's a list of all 21 tools that integrate with Olark.

Why developers like Olark?

Here’s a list of reasons why companies and developers use Olark

Olark's Features

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support
  • Operator groups
  • White label
  • SSL
  • Conversation transcripts
  • Hide Olark unless an operator initiates a chat
  • Popout
  • Customizable Olark branding
  • Pre-chat name/email survey
  • Hide when offline
  • Hide on close
  • Chat statistics and reports
  • Custom CSS
  • Standard Olark features
  • Use any desktop IM client
  • Mobile device support
  • Use Google Talk
  • Google Apps for Your Domain integration
  • Attention Grabber image
  • Welcome Assistant proactive chat
  • Operator-initiated chat
  • Visitor details
  • Offline messages
  • Incredibly fast email support
  • Customize/internationalize all text
  • Customize colors and themes
  • Google Analytics integration
  • Javascript API

Olark Alternatives & Comparisons

What are some alternatives to Olark?
LiveChat
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
See all alternatives

Olark's Followers
53 developers follow Olark to keep up with related blogs and decisions.
John Alton
Sajjad vafaie
Alistair Bell
cliffondara
Paul Savchuk
MohammadAsh15
Mahendra Rianto
Darren Berson
Dipak Chatterjee
Octavio Velasco