OlarkWhat is Olark?
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Olark is a tool in the Customer Support category of a tech stack.
Key Features
CRM & Helpdesk IntegrationConcurrent chatsPhone supportOperator groupsWhite labelSSLConversation transcriptsHide Olark unless an operator initiates a chatPopoutCustomizable Olark brandingPre-chat name/email surveyHide when offlineHide on closeChat statistics and reportsCustom CSSStandard Olark featuresUse any desktop IM clientMobile device supportUse Google TalkGoogle Apps for Your Domain integrationAttention Grabber imageWelcome Assistant proactive chatOperator-initiated chatVisitor detailsOffline messagesIncredibly fast email supportCustomize/internationalize all textCustomize colors and themesGoogle Analytics integrationJavascript API
Olark Pros & Cons
Pros of Olark
- ✓Easy to communicate with customers
- ✓Simple setup
- ✓Good interface
- ✓Free
- ✓Chrome/Safari notifications about new messages
- ✓Gchat integration
- ✓Integrated Feedback
- ✓great support
Cons of Olark
No cons listed yet.
Olark Alternatives & Comparisons
What are some alternatives to Olark?
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
LiveChat
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
