Live chat with your customers for sales and support

What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Olark is a tool in the Customer Support Chat category of a tech stack.

Who Uses Olark?

344 companies use Olark including Groupon.com, Coinbase, and Squarespace.

Olark integrates with

Zendesk, Salesforce Sales Cloud, Segment, Help Scout, and FreshDesk are some of the popular tools that integrate with Olark. Here's a list of all 18 tools that integrate with Olark.

Why people like Olark

Here’s a list of reasons why companies and developers use Olark.



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Olark's Features

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support
  • Operator groups
  • White label
  • SSL
  • Conversation transcripts
  • Hide Olark unless an operator initiates a chat
  • Popout
  • Customizable Olark branding
  • Pre-chat name/email survey
  • Hide when offline
  • Hide on close
  • Chat statistics and reports
  • Custom CSS
  • Standard Olark features
  • Use any desktop IM client
  • Mobile device support
  • Use Google Talk
  • Google Apps for Your Domain integration
  • Attention Grabber image
  • Welcome Assistant proactive chat
  • Operator-initiated chat
  • Visitor details
  • Offline messages
  • Incredibly fast email support
  • Customize/internationalize all text
  • Customize colors and themes
  • Google Analytics integration
  • Javascript API

Olark's alternatives

  • Zopim - Real-time customer satisfaction made simple
  • Drift - A messaging app that helps you grow your business.
  • Tawkto - A free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page
  • Crisp - Simple Customer service built for startups
  • LiveChat - Powerful live chat software

See all alternatives to Olark

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