Alternatives to Olark logo

Alternatives to Olark

LiveChat, Zopim, Drift, Zendesk, and Freshchat are the most popular alternatives and competitors to Olark.
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What is Olark and what are its top alternatives?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Olark is a tool in the Customer Support Chat category of a tech stack.

Olark alternatives & related posts

LiveChat logo

LiveChat

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1
736
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+ 1
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Powerful live chat software
LiveChat logo
LiveChat
VS
Olark logo
Olark
Zopim logo

Zopim

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+ 1
28
Real-time customer satisfaction made simple
Zopim logo
Zopim
VS
Olark logo
Olark
Drift logo

Drift

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0
97
55
+ 1
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A messaging app that helps you grow your business.
    Be the first to leave a pro
    Drift logo
    Drift
    VS
    Olark logo
    Olark
    Freshchat logo

    Freshchat

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    1
    0
    301
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    + 1
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    Turn visitors into leads and customers into happy users
      Be the first to leave a pro
      Freshchat logo
      Freshchat
      VS
      Olark logo
      Olark

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      Kirill Shirinkin
      Kirill Shirinkin
      Cloud and DevOps Consultant at mkdev | 12 upvotes 469.4K views
      atmkdevmkdev
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      Rollbar
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      G Suite
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      As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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      Priit Kaasik
      Priit Kaasik
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      atKatana MRPKatana MRP
      JavaScript
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      Amazon S3
      Heroku
      Heroku
      Elevio
      Elevio
      #Ad-blocking

      Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

      In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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      tawk.to logo

      tawk.to

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      Lets you monitor and chat with visitors on your website or from a free customizable page
      tawk.to logo
      tawk.to
      VS
      Olark logo
      Olark

      related tawk.to posts

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      Evandro Zanatta
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      atInAppletInApplet
      tawk.to
      tawk.to

      Chat de relacionamentos com o cliente e suporte Tawkto

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      Crisp logo

      Crisp

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      Simple Customer service built for startups
      Crisp logo
      Crisp
      VS
      Olark logo
      Olark

      related Crisp posts

      Kirill Shirinkin
      Kirill Shirinkin
      Cloud and DevOps Consultant at mkdev | 5 upvotes 107.6K views
      atmkdevmkdev
      Intercom
      Intercom
      Crisp
      Crisp

      We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

      We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

      Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

      Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

      After doing a bit of research and looking for a better price-value ration we found Crisp.

      Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

      We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

      To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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