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What is Crisp?

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Crisp is a tool in the Customer Support Chat category of a tech stack.

Who uses Crisp?

Companies
31 companies reportedly use Crisp in their tech stacks, including StreamJar, cSite Core, and mkdev.

Developers
16 developers on StackShare have stated that they use Crisp.

Crisp Integrations

Segment, Zoho CRM, Salesforce Sales Cloud, MailChimp, and Zendesk are some of the popular tools that integrate with Crisp. Here's a list of all 19 tools that integrate with Crisp.

Why developers like Crisp?

Here’s a list of reasons why companies and developers use Crisp
Crisp Reviews

Here are some stack decisions, common use cases and reviews by companies and developers who chose Crisp in their tech stack.

Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev · | 5 upvotes · 4.1K views
atmkdevmkdev
Crisp
Intercom

We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

After doing a bit of research and looking for a better price-value ration we found Crisp.

Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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Volkan Özçelik
Volkan Özçelik
Chief Executive Philosopher at volkan.io · | 1 upvotes · 388 views
Crisp

Crisp is a realtime chat widget that, unlike its competitors, does not demand your leg and kidney to deliver a decent service.

It works great for zerotoherojs.com and I recommend anyone if they have a similar need.

Even their free tier is more than enough for the majority of the use cases that you can think of. Crisp

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Crisp's Features

  • Chat with your customers for free
  • Apps for any device
  • Offline email responses
  • Use MagicBrowse to see your visitors screen
  • Send automated messages to your customers
  • See you is using your website is live
  • Mobile SDK
  • Event Tracking
  • REST API
  • Frontend API
  • Customize your chat
  • See who your customers are using enriched data

Crisp Alternatives & Comparisons

What are some alternatives to Crisp?
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Tawkto
tawk.to is a free messaging app that lets you monitor and chat with visitors on your website or from a free customizable page
See all alternatives

Crisp's Followers
30 developers follow Crisp to keep up with related blogs and decisions.
Mohamma76685757
Gabin Desserprit
Taylor O'Connor
Roman Myronov
Michael Prins
Paulhenri Poirier
MohammadAsh15
François Lévesque
Paulo Fernandes
Hari Om