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What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Intercom is a tool in the Engagement/Lifecycle Marketing category of a tech stack.

Who uses Intercom?

2897 companies reportedly use Intercom in their tech stacks, including StackShare, Stack, and LaunchDarkly.

1839 developers on StackShare have stated that they use Intercom.

Intercom Integrations

GitHub, Slack, Mailchimp, Stripe, and Zendesk are some of the popular tools that integrate with Intercom. Here's a list of all 85 tools that integrate with Intercom.
Public Decisions about Intercom

Here are some stack decisions, common use cases and reviews by companies and developers who chose Intercom in their tech stack.

Kirill Shirinkin
Cloud and DevOps Consultant at mkdev · | 12 upvotes · 619K views

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Tim Nolet
Founder, Engineer & Dishwasher at Checkly · | 11 upvotes · 54.1K views

Vue.js Intercom JavaScript Node.js vuex Vue Router

My SaaS recently switched to Intercom for all customer support and communication. To get the most out of Intercom, you need to integrate it with your app. This means instrumenting some code and tweaking some bits of your app's navigation. Checkly is a 100% Vue.js app, so in this post we'll look at the following:

  • Identifying a user with some handy attributes
  • Getting page views right with Vue Router
  • Sending events with Vuex
  • Some nice things you can now do in Intercom

After finishing this integration, you can actively segment your customers into trial, lapsed, active etc. etc.

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Jesus Dario Rivera Rubio
Telecomm Engineering at Netbeast · | 10 upvotes · 790.7K views

We are using React Native in #SmartHome to share the business logic between Android and iOS team and approach users with a unique brand experience. The drawback is that we require lots of native Android SDK and Objective-C modules, so a good part of the invested time is there. The gain for a app that relies less on native communication, sensors and OS tools should be even higher.

Also it helps us set different testing stages: we use Travis CI for the javascript (business logic), Bitrise to run build tests and @Detox for #end2end automated user tests.

We use a microservices structure on top of Zeit's @now that read from firebase. We use JWT auth to authenticate requests among services and from users, following GitHub philosophy of using the same infrastructure than its API consumers. Firebase is used mainly as a key-value store between services and as a backup database for users. We also use its authentication mechanisms.

You can be super locked-in if you also rely on it's analytics, but we use Amplitude for that, which offers us great insights. Intercom for communications with end-user and Mailjet for marketing.

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Priit Kaasik
Engineering Lead at Katana MRP · | 9 upvotes · 365K views

As a new company we could early adopt and bet on #RemoteTeam setup without cultural baggage derailing us. Our building blocks for developing remote working culture are:

  • Hiring people who are self sufficient, self-disciplined and excel at video and written communication to work remotely
  • Set up periodic ceremonies ( #DailyStandup, #Grooming, Release calls and chats etc) to keep the company rhythm / heartbeat going across remote cells
  • Regularly train your leaders to take into account remote working aspects of organizing f2f calls, events, meetups, parties etc. when communicating and organizing workflows
  • And last, but not least - select the right tools to support effective communication and collaboration:
  1. All feeds and conversations come together in Slack
  2. #Agile workflows in Jira
  3. InProductCommunication and #CustomerSupportChat in Intercom
  4. #Notes, #Documentation and #Requirements in Confluence
  5. #SourceCode and ContinuousDelivery in Bitbucket
  6. Persistent video streams between locations, demos, meetings run on appear.in
  7. #Logging and Alerts in Papertrail
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Priit Kaasik
Engineering Lead at Katana MRP · | 7 upvotes · 43.1K views

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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Laurence Bargery
Shared insights

Intercom has been amazing for us. It's a brilliant way to easily add web chat to your website and make support articles. We now make use of their APIs and webhooks to extend the functionality to some of our particular needs. Everyone on the team does 3 hours of user support a month and find it really easy to get used to!

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Intercom's Features

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments
  • Email and in-app messages
  • Auto-messages based on time or behavior
  • Custom email templates
  • Rich, personalized message composer
  • Performance metrics
  • Event tracking
  • A/B testing
  • Web & mobile compatibility
  • APIs and webhooks

Intercom Alternatives & Comparisons

What are some alternatives to Intercom?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
See all alternatives

Intercom's Followers
1639 developers follow Intercom to keep up with related blogs and decisions.