A fundamentally new way to communicate with your customers

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Intercom is a tool in the Engagement/Lifecycle Marketing category of a tech stack.

Who Uses Intercom?

1388 companies use Intercom including StackShare, Heroku, and Product Hunt.

Intercom integrates with

GitHub, Slack, MailChimp, Stripe, and Zendesk are some of the popular tools that integrate with Intercom. Here's a list of all 40 tools that integrate with Intercom.

Why people like Intercom

Here’s a list of reasons why companies and developers use Intercom.



Add a one-liner

Here are some stack decisions and reviews by companies and developers who chose Intercom in their tech stack.

Jesus Dario Rivera Rubio
Jesus Dario Rivera Rubio
Telecomm Engineering at Netbeast · | 10 upvotes · 12214 views
atNetbeast
Mailjet
Intercom
Amplitude
Firebase
GitHub
Bitrise
Travis CI
Objective-C
Android SDK
React Native
#End2end
#SmartHome

We are using React Native in #SmartHome to share the business logic between Android and iOS team and approach users with a unique brand experience. The drawback is that we require lots of native Android SDK and Objective-C modules, so a good part of the invested time is there. The gain for a app that relies less on native communication, sensors and OS tools should be even higher.

Also it helps us set different testing stages: we use Travis CI for the javascript (business logic), Bitrise to run build tests and @Detox for #end2end automated user tests.

We use a microservices structure on top of Zeit's @now that read from firebase. We use JWT auth to authenticate requests among services and from users, following GitHub philosophy of using the same infrastructure than its API consumers. Firebase is used mainly as a key-value store between services and as a backup database for users. We also use its authentication mechanisms.

You can be super locked-in if you also rely on it's analytics, but we use Amplitude for that, which offers us great insights. Intercom for communications with end-user and Mailjet for marketing.

See more
Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev · | 8 upvotes · 39024 views
atmkdev
G Suite
GitLab
Rollbar
Stripe
MailChimp
Intercom
Basecamp
Slack
Trello

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

See more
Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev · | 5 upvotes · 1126 views
atmkdev
Crisp
Intercom

We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

After doing a bit of research and looking for a better price-value ration we found Crisp.

Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

See more
betocantu93
betocantu93
Intercom
Slim
Propel
MySQL
PHP
Ember.js

Ember.js PHP MySQL Propel Slim Intercom

Mostly CRUD app, using propel orm, jsonapi serializers and ember.js frontend, this app was in ember 2.16 and we recently upgraded without any issue to 3.15, propel is super good as ORM, slim is a thin framework basically for routing and middleware

See more
Jordi Mon Companys
Jordi Mon Companys
PM at Códice Software · | 2 upvotes · 3711 views
atPlastic SCM
Intercom
Segment
Amplitude
C#
.NET
Plastic SCM
#VersionControlSystem

I use Plastic SCM because I can handle, via Gluon, non-text or non-code assets in the same repo as the programmers I work with, regardless of the size, if I have to lock those or files or anything. It is a point and click interface that keeps version control for me in the background will keeping me away from all its complexities. It's the perfect #VersionControlSystem to do distributed or centralized version control when you don't like any of those.

Plastic SCM is built using .NET, C# and Mono. In Product we decided to go for Amplitude and Segment to track usage and monitor activation as well as Intercom to communicate news, updates and tips. The reasons to pick all of those are pretty similar: scalability and ease of use.

See more
Julien DeFrance
Julien DeFrance
Full Stack Engineering Manager at ValiMail · | 2 upvotes · 2073 views
atSmartZip
Intercom
Zapier
Segment
AutopilotHQ

Achieving #MarketingAutomation using AutopilotHQ

Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

See more

Intercom's Features

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments
  • Email and in-app messages
  • Auto-messages based on time or behavior
  • Custom email templates
  • Rich, personalized message composer
  • Performance metrics
  • Event tracking
  • A/B testing
  • Web & mobile compatibility
  • APIs and webhooks

Intercom's alternatives

  • Customer.io - Send email based on what people do (or don't do) on a web or mobile app.
  • AutopilotHQ - Drag and drop UI for lifecycle marketing with Twilio, Lob, Segment, Slack, and Salesforce integration
  • Drip - Turn your website's passive traffic into active leads
  • Vero - Enables engineering and marketing teams collaborate on designing and implementing emails using real-time customer data.
  • Threads - Automated Behavior-Driven Email

See all alternatives to Intercom

Explore other Support, Sales, and Marketing tools that are known for:


This page was verified by
joelambe joelambe