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HubSpot
HubSpot

4.9K
1.2K
+ 1
71
Intercom
Intercom

4.1K
1.2K
+ 1
594
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HubSpot vs Intercom: What are the differences?

What is HubSpot? All the software you need to do inbound marketing. Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

HubSpot can be classified as a tool in the "Marketing Automation" category, while Intercom is grouped under "Engagement/Lifecycle Marketing".

"Lead management" is the primary reason why developers consider HubSpot over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.

According to the StackShare community, Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to HubSpot, which is listed in 1363 company stacks and 186 developer stacks.

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What is HubSpot?

Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
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Why do developers choose HubSpot?
Why do developers choose Intercom?

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    What companies use HubSpot?
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    What tools integrate with Intercom?

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    What are some alternatives to HubSpot and Intercom?
    Marketo
    Marketing automation, social campaigns, inbound marketing, sales apps, ROI reporting - all in one place.
    WordPress
    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
    Mailchimp
    MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
    Google Analytics
    Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.
    Calendly
    Spend 1 minute telling Calendly your availability preferences. Share your personal Calendly page with clients, colleagues, students, etc. Invitees visit your Calendly page to pick an acceptable time, and event is added to your calendar.
    See all alternatives
    Decisions about HubSpot and Intercom
    Julien DeFrance
    Julien DeFrance
    Principal Software Engineer at Tophatter · | 2 upvotes · 17K views
    atSmartZipSmartZip
    AutopilotHQ
    AutopilotHQ
    Segment
    Segment
    Zapier
    Zapier
    Intercom
    Intercom

    Achieving #MarketingAutomation using AutopilotHQ

    Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

    Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

    Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

    See more
    Interest over time
    Reviews of HubSpot and Intercom
    Avatar of adjunct
    Rollout.io
    Review ofIntercomIntercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use HubSpot and Intercom
    Avatar of Tim Lucas
    Tim Lucas uses IntercomIntercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Avatar of Badge List
    Badge List uses IntercomIntercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Avatar of Cyril Duchon-Doris
    Cyril Duchon-Doris uses IntercomIntercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Avatar of Giant Swarm
    Giant Swarm uses HubSpotHubSpot

    We use hubspot for visitor tracking. Also, when visitors fill in a form on our site, the data usually lands in HubSpot.

    Avatar of Lyndon Wong
    Lyndon Wong uses IntercomIntercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    Avatar of BrightMachine
    BrightMachine uses IntercomIntercom

    Used by our clients to track what their users are doing, and for proactive support.

    Avatar of Macronimous Web Solutions Pvt Ltd
    Macronimous Web Solutions Pvt Ltd uses HubSpotHubSpot

    We help your business with Hubspot Content Optimization System

    Avatar of Vaultize
    Vaultize uses HubSpotHubSpot

    Website analytics, lead management and marketing automation.

    Avatar of Domiplay
    Domiplay uses HubSpotHubSpot

    Relación con los leads y clientes.

    Avatar of Tushar Chatterjee
    Tushar Chatterjee uses HubSpotHubSpot

    for marketing automation

    How much does HubSpot cost?
    How much does Intercom cost?