Intercom vs. HubSpot

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What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is HubSpot?

Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
Why do developers choose Intercom?
Why do you like Intercom?

Why do developers choose HubSpot?
Why do you like HubSpot?

What are the cons of using Intercom?
Downsides of Intercom?

What are the cons of using HubSpot?
No Cons submitted yet for HubSpot
Downsides of HubSpot?

Want advice about which of these to choose?Ask the StackShare community!

How much does Intercom cost?
Intercom Pricing
How much does HubSpot cost?
HubSpot Pricing
What companies use Intercom?
1615 companies on StackShare use Intercom
What companies use HubSpot?
1497 companies on StackShare use HubSpot
What tools integrate with Intercom?
40 tools on StackShare integrate with Intercom
What tools integrate with HubSpot?
24 tools on StackShare integrate with HubSpot

What are some alternatives to Intercom and HubSpot?

  • Customer.io - Send email based on what people do (or don't do) on a web or mobile app.
  • AutopilotHQ - Drag and drop UI for lifecycle marketing with Twilio, Lob, Segment, Slack, and Salesforce integration
  • Drip - Turn your website's passive traffic into active leads
  • Vero - Enables engineering and marketing teams collaborate on designing and implementing emails using real-time customer data.

See all alternatives to Intercom

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Related Stack Decisions
Julien DeFrance
Julien DeFrance
Principal Software Engineer at Stessa · | 2 upvotes · 1834 views
atSmartZip
Intercom
Zapier
Segment
AutopilotHQ

Achieving #MarketingAutomation using AutopilotHQ

Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

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