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Zendesk

The leading cloud-based customer service software solution.
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What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zendesk is a tool in the Help Desk category of a tech stack.

Who uses Zendesk?

Companies
2459 companies reportedly use Zendesk in their tech stacks, including Uber, Pinterest, and Shopify.

Developers
5363 developers on StackShare have stated that they use Zendesk.

Zendesk Integrations

Slack, WordPress, Jira, Mailchimp, and Twilio are some of the popular tools that integrate with Zendesk. Here's a list of all 212 tools that integrate with Zendesk.
Pros of Zendesk
135
Centralizes our customer support
73
Many integrations
59
Easy to setup
26
Simple
26
Cheap
12
Clean
7
Customization
5
$1 Starter Pricing Plan
4
Woopra integration
3
Proactive Customer Support
1
Remote and SSO authentication with CMSs like WordPress
1
Charitable contribution to SF hospital for $20 plan
1
Full of features
0
Integrations
Decisions about Zendesk

Here are some stack decisions, common use cases and reviews by companies and developers who chose Zendesk in their tech stack.

Needs advice
on
zendesk_apizendesk_api
and
ZendeskZendesk

Hi, I need help achieving a particular goal. The goal is to keep Zendesk Support (Agent UI) open directly within our website, without requiring agents to be redirected to Zendesk support. Can someone offer guidance on whether this can be achieved using the API?

Our use case: Customers use our website to initiate conversations with Zendesk AnswerBot. Agents follow up via email for unanswered queries. We aim to keep agents within our website, avoiding redirection to Zendesk. Instead, we want them to access all ticket information and respond directly within our website.

Additionally, since we cater to multi-language customers, it's crucial that responses can be translated based on the customer's language. Currently, we use a translator app for outbound emails in Zendesk, as this feature is lacking. Could you confirm if translation would remain consistent with how it operates in the Zendesk agent UI?

Thank you

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Needs advice
on
IntercomIntercom
and
ZopimZopim

I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?

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Lucas Litton
Founder & CEO at Macombey · | 4 upvotes · 67.1K views

Zapier is one of our favorite tools in our stack. We automate the entire company with Zapier. When a lead fills out the form on our website, it creates an opportunity on Zendesk. We have an entire pipeline of automation that goes from our website, to Zendesk, it then creates a contract in Pandadoc and creates an invoice in Xero.

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Zendesk's Features

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
  • Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.
  • Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.
  • Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.
  • Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.

Zendesk Alternatives & Comparisons

What are some alternatives to Zendesk?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Zoho
Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
HubSpot
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
See all alternatives

Zendesk's Followers
4581 developers follow Zendesk to keep up with related blogs and decisions.