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What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zendesk is a tool in the Help Desk category of a tech stack.

Who uses Zendesk?

Companies
2061 companies reportedly use Zendesk in their tech stacks, including Uber, Dropbox, and Pinterest.

Developers
861 developers on StackShare have stated that they use Zendesk.

Zendesk Integrations

Slack, WordPress, Jira, Mailchimp, and Intercom are some of the popular tools that integrate with Zendesk. Here's a list of all 102 tools that integrate with Zendesk.

Why developers like Zendesk?

Here’s a list of reasons why companies and developers use Zendesk
Zendesk Reviews

Here are some stack decisions, common use cases and reviews by companies and developers who chose Zendesk in their tech stack.

rishig
rishig
Head of Product at Zulip · | 3 upvotes · 5.2K views
atZulipZulip
Zendesk
Front

I use Front instead of Zendesk because even in very early beta it had gotten many of the little details of what we wanted in a customer support product right. E.g. emails look like they come from me, instead of looking like they come from a ticketing system. And they do a good job at basic workflows like assigning tickets, and having side conversations about tickets. Other features I like are their keyboard shortcuts, and canned responses (though I expect other products have those as well).

For context, the Zulip support team is roughly 1-3 people, depending on who you count.

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Tom Klein
Tom Klein
CEO at Gentlent · | 2 upvotes · 6.6K views
atGentlentGentlent
Zendesk
Skype
G Suite

We decided to use G Suite, Skype, and Zendesk, due to its great UI and simple solutions to organizational problems.

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Paul Adams
Paul Adams
Founder; CEO; Lead Full Stack Developer at The Coders Zone · | 2 upvotes · 6K views
atThe Coders ZoneThe Coders Zone
Cachet
Zendesk

Zendesk allows us to provide customer support through virtually any channel, all controlled through one, clean, intuitive interface. Cachet is a free and open source status page system, which is ideal for us as we need to be able to quickly update our customers on server status.

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Todd Schiller
Todd Schiller
Head of Engineering at MOKA Analytics · | 1 upvotes · 4.4K views
atMOKA AnalyticsMOKA Analytics
Zendesk

We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API Zendesk

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Wali Ahmed
Wali Ahmed
Chief Executive Officer at Gitt · | 1 upvotes · 4.4K views
atGittGitt
Zendesk

Have so many options, and can connect with our custom infrastructure and existing support channel. Zendesk

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Delbin Thomas
Delbin Thomas
CTO at IndianCashback · | 1 upvotes · 4.4K views
Zendesk

Customer support mails are handled by Zendesk. Simple and elegant platform. Zendesk

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Zendesk's Features

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
  • Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.
  • Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.
  • Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.
  • Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.

Zendesk Alternatives & Comparisons

What are some alternatives to Zendesk?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Zoho
Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
HubSpot
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
See all alternatives

Zendesk's Stats

- No public GitHub repository available -

Zendesk's Followers
872 developers follow Zendesk to keep up with related blogs and decisions.
Joshua Alpuerto
Edson José Lima Junior
Ian Pham
Travis Northup
Manu Mathew
rainarytt
Uy Quoc
Ben Harbert
Jonas Boury
Thomas Förster