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HubSpot
HubSpot

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Zendesk

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HubSpot vs Zendesk: What are the differences?

HubSpot: All the software you need to do inbound marketing. Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

HubSpot can be classified as a tool in the "Marketing Automation" category, while Zendesk is grouped under "Help Desk".

"Lead management" is the primary reason why developers consider HubSpot over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.

Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas HubSpot is used by Desk.com, Help Scout, and Qualaroo. Zendesk has a broader approval, being mentioned in 1836 company stacks & 175 developers stacks; compared to HubSpot, which is listed in 1363 company stacks and 186 developer stacks.

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What is HubSpot?

Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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      What are some alternatives to HubSpot and Zendesk?
      Marketo
      Marketing automation, social campaigns, inbound marketing, sales apps, ROI reporting - all in one place.
      WordPress
      The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
      Mailchimp
      MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
      Google Analytics
      Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.
      Calendly
      Spend 1 minute telling Calendly your availability preferences. Share your personal Calendly page with clients, colleagues, students, etc. Invitees visit your Calendly page to pick an acceptable time, and event is added to your calendar.
      See all alternatives
      Decisions about HubSpot and Zendesk
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      Reviews of HubSpot and Zendesk
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      How developers use HubSpot and Zendesk
      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Giant Swarm
      Giant Swarm uses HubSpotHubSpot

      We use hubspot for visitor tracking. Also, when visitors fill in a form on our site, the data usually lands in HubSpot.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      Avatar of Macronimous Web Solutions Pvt Ltd
      Macronimous Web Solutions Pvt Ltd uses HubSpotHubSpot

      We help your business with Hubspot Content Optimization System

      Avatar of Vaultize
      Vaultize uses HubSpotHubSpot

      Website analytics, lead management and marketing automation.

      Avatar of Domiplay
      Domiplay uses HubSpotHubSpot

      Relación con los leads y clientes.

      Avatar of Tushar Chatterjee
      Tushar Chatterjee uses HubSpotHubSpot

      for marketing automation

      How much does HubSpot cost?
      How much does Zendesk cost?