HubSpot vs Zendesk: What are the differences?
HubSpot: All the software you need to do inbound marketing. Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
HubSpot can be classified as a tool in the "Marketing Automation" category, while Zendesk is grouped under "Help Desk".
"Lead management" is the primary reason why developers consider HubSpot over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.
Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas HubSpot is used by Desk.com, Help Scout, and Qualaroo. Zendesk has a broader approval, being mentioned in 1836 company stacks & 175 developers stacks; compared to HubSpot, which is listed in 1363 company stacks and 186 developer stacks.
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