HubSpot vs Zendesk: What are the differences?
HubSpot: All the software you need to do inbound marketing. Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
HubSpot can be classified as a tool in the "Marketing Automation" category, while Zendesk is grouped under "Help Desk".
"Lead management" is the primary reason why developers consider HubSpot over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.
Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas HubSpot is used by Desk.com, Help Scout, and Qualaroo. Zendesk has a broader approval, being mentioned in 1836 company stacks & 175 developers stacks; compared to HubSpot, which is listed in 1363 company stacks and 186 developer stacks.
What is HubSpot?
What is Zendesk?
Need advice about which tool to choose?Ask the StackShare community!
Sign up to add, upvote and see more prosMake informed product decisions
What are the cons of using HubSpot?
What are the cons of using Zendesk?
Sign up to get full access to all the companiesMake informed product decisions
Sign up to get full access to all the tool integrationsMake informed product decisions
We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
We use hubspot for visitor tracking. Also, when visitors fill in a form on our site, the data usually lands in HubSpot.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
Have so many options, and can connect with our custom infrastructure and existing support channel.
We help your business with Hubspot Content Optimization System