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FreshDesk
FreshDesk

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Zendesk
Zendesk

3.2K
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FreshDesk vs Zendesk: What are the differences?

What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

FreshDesk and Zendesk can be categorized as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

According to the StackShare community, Zendesk has a broader approval, being mentioned in 1836 company stacks & 175 developers stacks; compared to FreshDesk, which is listed in 166 company stacks and 30 developer stacks.

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What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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      What are some alternatives to FreshDesk and Zendesk?
      Happyfox
      HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
      Zoho Desk
      It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      Freshservice
      Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      See all alternatives
      Decisions about FreshDesk and Zendesk
      No stack decisions found
      Interest over time
      Reviews of FreshDesk and Zendesk
      Review ofFreshDeskFreshDesk

      Very Light, Great Structure and Amazing Value for Money

      How developers use FreshDesk and Zendesk
      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      Avatar of lyndra
      lyndra uses FreshDeskFreshDesk

      We use freshdesk to host and edit all ou help pages, and manage our contacts

      Avatar of PSESD
      PSESD uses FreshDeskFreshDesk

      Customer support portal - only used for the knowledgebase functions

      Avatar of Chris Hartwig
      Chris Hartwig uses FreshDeskFreshDesk

      Communication with our clients, support tickets

      Avatar of Sail Tactics
      Sail Tactics uses FreshDeskFreshDesk

      General help desk functions

      How much does FreshDesk cost?
      How much does Zendesk cost?