Vision HelpdeskVision Helpdesk
What is Vision Helpdesk?
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Vision Helpdesk is a tool in the Customer Support category of a tech stack.
Key Features
3rd party single login and integrationsAutomation, workflow, SLA, and escalationsBlabby – private social hub for your staff membersCalendar and Task ManagementClient managementE-Mail parsingIntegration with several scriptsManage multiple companies supportMulti-channel – Facebook, Twitter, phone, chat, ticketsMulti-languageOnline issue tracking and ticket managementReports and analyticsSolutions, Forums, Knowledge base, predefined replies, Q and ATicket and client pinningLive Chat SoftwareProblem ManagementChange ManagementRelease Management and more.
Vision Helpdesk Pros & Cons
Pros of Vision Helpdesk
- ✓Integrated Live Chat Software
- ✓ITSM Certified Service Desk
- ✓Multi Channel Help Desk
- ✓Multi Company Help Desk
- ✓PinkVery Certified Service Desk
- ✓SaaS & On-Premises Licenses
Cons of Vision Helpdesk
No cons listed yet.
Vision Helpdesk Alternatives & Comparisons
What are some alternatives to Vision Helpdesk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
