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What is Jira Service Desk?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Jira Service Desk is a tool in the Help Desk category of a tech stack.

Who uses Jira Service Desk?

Companies
21 companies reportedly use Jira Service Desk in their tech stacks, including MaGIC, AspenCX, and KTech.

Developers
23 developers on StackShare have stated that they use Jira Service Desk.

Jira Service Desk Integrations

Why developers like Jira Service Desk?

Here’s a list of reasons why companies and developers use Jira Service Desk
Top Reasons
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Jira Service Desk Alternatives & Comparisons

What are some alternatives to Jira Service Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
See all alternatives

Jira Service Desk's Followers
19 developers follow Jira Service Desk to keep up with related blogs and decisions.
Marc Dagatan
John Alton
Alper Derici
Maya Neria
Chr Zu
Pablo Ortuño
Ryan Hicks
tauruseer
saudetgaraga
Murat Balkas