Jira Service DeskJira Service Desk
#35in Customer SupportWhat is Jira Service Desk?
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Jira Service Desk is a tool in the Customer Support category of a tech stack.
Key Features
Request ManagementIncident ManagementProblem ManagementChange ManagementAsset ManagementConfiguration ManagementKnowledge Management
Jira Service Desk Pros & Cons
Pros of Jira Service Desk
- ✓Integration with Jira and Confluence
Cons of Jira Service Desk
No cons listed yet.
Jira Service Desk Alternatives & Comparisons
What are some alternatives to Jira Service Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
