What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is a tool in the Help Desk category of a tech stack.

Who uses Help Scout?

236 companies reportedly use Help Scout in their tech stacks, including thoughtbot, Parse, and Zapier.

45 developers on StackShare have stated that they use Help Scout.

Help Scout Integrations

Segment, Highrise, MailChimp, Campaign Monitor, and Constant Contact are some of the popular tools that integrate with Help Scout. Here's a list of all 26 tools that integrate with Help Scout.

Why developers like Help Scout?

Here’s a list of reasons why companies and developers use Help Scout

Help Scout's Features

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan
  • Integrated knowledge base
  • 40+ integrations
  • Real-time, best in class reporting
  • Multi-brand support
  • Saved replies
  • Private notes
  • Collision detection
  • 75+ keyboard shortcuts
  • Automated Workflows
  • Help Desk, reports, and Docs API
  • Email integration

Help Scout Alternatives & Comparisons

What are some alternatives to Help Scout?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Freshdesk is an on demand customer support software that works across multiple support channels.
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
See all alternatives

Help Scout's Followers
56 developers follow Help Scout to keep up with related blogs and decisions.
Neeraj mathur
Dipak Chatterjee
Octavio Velasco
Paulo Fernandes
Pieter Jong
Trae Wilkins