Help ScoutWhat is Help Scout?
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is a tool in the Customer Support category of a tech stack.
Key Features
No ticket #'s or robo-textGet up and running in minutesOutstanding support, no matter planIntegrated knowledge base40+ integrationsReal-time, best in class reportingMulti-brand supportSaved repliesPrivate notesCollision detection75+ keyboard shortcutsAutomated WorkflowsHelp Desk, reports, and Docs APIEmail integration
Help Scout Pros & Cons
Pros of Help Scout
- ✓Email based helpdesk
- ✓Great user experience
- ✓Reasonably priced
- ✓No helpdesk branding
- ✓Free plan for startups
Cons of Help Scout
No cons listed yet.
Help Scout Alternatives & Comparisons
What are some alternatives to Help Scout?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
