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Help Scout

A help desk for teams that insist on a delightful customer experience
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What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is a tool in the Help Desk category of a tech stack.

Who uses Help Scout?

Companies
246 companies reportedly use Help Scout in their tech stacks, including thoughtbot, Trello, and Parse.

Developers
53 developers on StackShare have stated that they use Help Scout.

Help Scout Integrations

Mailchimp, Mixpanel, Segment, HipChat, and KISSmetrics are some of the popular tools that integrate with Help Scout. Here's a list of all 35 tools that integrate with Help Scout.

Why developers like Help Scout?

Here’s a list of reasons why companies and developers use Help Scout

Help Scout's Features

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan
  • Integrated knowledge base
  • 40+ integrations
  • Real-time, best in class reporting
  • Multi-brand support
  • Saved replies
  • Private notes
  • Collision detection
  • 75+ keyboard shortcuts
  • Automated Workflows
  • Help Desk, reports, and Docs API
  • Email integration

Help Scout Alternatives & Comparisons

What are some alternatives to Help Scout?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Apache Spark
Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
See all alternatives

Help Scout's Followers
62 developers follow Help Scout to keep up with related blogs and decisions.
lindalu1111
Jane Portman
Sajjad vafaie
Yury Buldakov
Jeff Hara
Mohamma76685757
gary-morgan
Mike Ferrier
Jonathan Tarud
Geert Merkelbach