Alternatives to Help Scout logo

Alternatives to Help Scout

Zendesk, Intercom, Apache Spark, Reamaze, and Jira Service Desk are the most popular alternatives and competitors to Help Scout.
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What is Help Scout and what are its top alternatives?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is a tool in the Help Desk category of a tech stack.

Top Alternatives to Help Scout

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Intercom
    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • Apache Spark
    Apache Spark

    Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning. ...

  • Reamaze
    Reamaze

    Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle. ...

  • Jira Service Desk
    Jira Service Desk

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...

  • FreshDesk
    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Front
    Front

    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile. ...

  • UserVoice
    UserVoice

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...

Help Scout alternatives & related posts

Zendesk logo

Zendesk

7.1K
4K
350
The leading cloud-based customer service software solution.
7.1K
4K
+ 1
350
PROS OF ZENDESK
  • 134
    Centralizes our customer support
  • 72
    Many integrations
  • 59
    Easy to setup
  • 26
    Cheap
  • 26
    Simple
  • 12
    Clean
  • 7
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 0
    Integrations
CONS OF ZENDESK
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    related Zendesk posts

    Intercom logo

    Intercom

    6.6K
    3.1K
    602
    A fundamentally new way to communicate with your customers
    6.6K
    3.1K
    + 1
    602
    PROS OF INTERCOM
    • 167
      Know who your users are
    • 115
      Auto-messaging
    • 107
      In-app messaging as well as email
    • 88
      Customer support
    • 68
      Usage tracking
    • 18
      Great Blog
    • 11
      Organized engagement, great ui & service
    • 9
      Direct chat with customers on your site
    • 4
      Very helpful
    • 3
      Onboarding new users
    • 2
      Tirman
    • 2
      No Mac app
    • 2
      Free tier
    • 2
      Filter and segment users
    • 2
      Github integration
    • 2
      Very Useful
    CONS OF INTERCOM
    • 7
      Changes pricing model all the time

    related Intercom posts

    Kirill Shirinkin
    Cloud and DevOps Consultant at mkdev · | 12 upvotes · 665.8K views

    As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

    See more
    Priit Kaasik
    Engineering Lead at Katana MRP · | 8 upvotes · 226.6K views

    Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

    In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

    See more
    Apache Spark logo

    Apache Spark

    2.7K
    3.3K
    139
    Fast and general engine for large-scale data processing
    2.7K
    3.3K
    + 1
    139
    PROS OF APACHE SPARK
    • 60
      Open-source
    • 48
      Fast and Flexible
    • 8
      Great for distributed SQL like applications
    • 8
      One platform for every big data problem
    • 6
      Easy to install and to use
    • 3
      Works well for most Datascience usecases
    • 2
      In memory Computation
    • 2
      Interactive Query
    • 2
      Machine learning libratimery, Streaming in real
    CONS OF APACHE SPARK
    • 3
      Speed

    related Apache Spark posts

    Eric Colson
    Chief Algorithms Officer at Stitch Fix · | 21 upvotes · 2.6M views

    The algorithms and data infrastructure at Stitch Fix is housed in #AWS. Data acquisition is split between events flowing through Kafka, and periodic snapshots of PostgreSQL DBs. We store data in an Amazon S3 based data warehouse. Apache Spark on Yarn is our tool of choice for data movement and #ETL. Because our storage layer (s3) is decoupled from our processing layer, we are able to scale our compute environment very elastically. We have several semi-permanent, autoscaling Yarn clusters running to serve our data processing needs. While the bulk of our compute infrastructure is dedicated to algorithmic processing, we also implemented Presto for adhoc queries and dashboards.

    Beyond data movement and ETL, most #ML centric jobs (e.g. model training and execution) run in a similarly elastic environment as containers running Python and R code on Amazon EC2 Container Service clusters. The execution of batch jobs on top of ECS is managed by Flotilla, a service we built in house and open sourced (see https://github.com/stitchfix/flotilla-os).

    At Stitch Fix, algorithmic integrations are pervasive across the business. We have dozens of data products actively integrated systems. That requires serving layer that is robust, agile, flexible, and allows for self-service. Models produced on Flotilla are packaged for deployment in production using Khan, another framework we've developed internally. Khan provides our data scientists the ability to quickly productionize those models they've developed with open source frameworks in Python 3 (e.g. PyTorch, sklearn), by automatically packaging them as Docker containers and deploying to Amazon ECS. This provides our data scientist a one-click method of getting from their algorithms to production. We then integrate those deployments into a service mesh, which allows us to A/B test various implementations in our product.

    For more info:

    #DataScience #DataStack #Data

    See more
    Conor Myhrvold
    Tech Brand Mgr, Office of CTO at Uber · | 7 upvotes · 1.3M views

    Why we built Marmaray, an open source generic data ingestion and dispersal framework and library for Apache Hadoop :

    Built and designed by our Hadoop Platform team, Marmaray is a plug-in-based framework built on top of the Hadoop ecosystem. Users can add support to ingest data from any source and disperse to any sink leveraging the use of Apache Spark . The name, Marmaray, comes from a tunnel in Turkey connecting Europe and Asia. Similarly, we envisioned Marmaray within Uber as a pipeline connecting data from any source to any sink depending on customer preference:

    https://eng.uber.com/marmaray-hadoop-ingestion-open-source/

    (Direct GitHub repo: https://github.com/uber/marmaray Kafka Kafka Manager )

    See more
    Reamaze logo

    Reamaze

    9
    23
    0
    Helpdesk for sites and apps simplified
    9
    23
    + 1
    0
    PROS OF REAMAZE
      Be the first to leave a pro
      CONS OF REAMAZE
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        related Reamaze posts

        Jira Service Desk logo

        Jira Service Desk

        237
        153
        1
        Empower teams to deliver great service experiences
        237
        153
        + 1
        1
        PROS OF JIRA SERVICE DESK
        • 1
          Integration with Jira and Confluence
        CONS OF JIRA SERVICE DESK
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          related Jira Service Desk posts

          FreshDesk logo

          FreshDesk

          449
          265
          8
          Refreshing the way thousands of help desk agents support their customers everyday, world wide
          449
          265
          + 1
          8
          PROS OF FRESHDESK
          • 3
            Omnichannel capabilities
          • 2
            Centralizes our customer support
          • 2
            Great Value for Money
          • 1
            Cheap
          CONS OF FRESHDESK
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            related FreshDesk posts

            Front logo

            Front

            76
            58
            8
            Takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email
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            + 1
            8
            PROS OF FRONT
            • 7
              It's the most professional email application I've seen
            • 1
              Great agenda organization with time tracking and snooze
            CONS OF FRONT
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              related Front posts

              UserVoice logo

              UserVoice

              355
              131
              144
              Customer service and customer feedback tools that don't suck.
              355
              131
              + 1
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              PROS OF USERVOICE
              • 40
                Feedback tool
              • 27
                Easy setup
              • 23
                Free
              • 15
                Support tool
              • 14
                Knowledge Base
              • 10
                Easy
              • 7
                All-in-one
              • 5
                Customizable
              • 3
                Widget stays out of your way
              CONS OF USERVOICE
              • 1
                Wish users could auth with our app instead of UserVoice

              related UserVoice posts