Alternatives to Help Scout logo

Alternatives to Help Scout

Zendesk, Intercom, Apache Spark, UserVoice, and FreshDesk are the most popular alternatives and competitors to Help Scout.
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What is Help Scout and what are its top alternatives?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is a tool in the Help Desk category of a tech stack.

Help Scout alternatives & related posts

related Intercom posts

Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 11 upvotes 313K views
atmkdevmkdev
G Suite
G Suite
GitLab
GitLab
Rollbar
Rollbar
Stripe
Stripe
Mailchimp
Mailchimp
Intercom
Intercom
Basecamp
Basecamp
Slack
Slack
Trello
Trello

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 5 upvotes 98.4K views
atmkdevmkdev
Crisp
Crisp
Intercom
Intercom

We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

After doing a bit of research and looking for a better price-value ration we found Crisp.

Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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related Apache Spark posts

Eric Colson
Eric Colson
Chief Algorithms Officer at Stitch Fix | 19 upvotes 274.1K views
atStitch FixStitch Fix
Amazon EC2 Container Service
Amazon EC2 Container Service
Docker
Docker
PyTorch
PyTorch
R
R
Python
Python
Presto
Presto
Apache Spark
Apache Spark
Amazon S3
Amazon S3
PostgreSQL
PostgreSQL
Kafka
Kafka
#Data
#DataStack
#DataScience
#ML
#Etl
#AWS

The algorithms and data infrastructure at Stitch Fix is housed in #AWS. Data acquisition is split between events flowing through Kafka, and periodic snapshots of PostgreSQL DBs. We store data in an Amazon S3 based data warehouse. Apache Spark on Yarn is our tool of choice for data movement and #ETL. Because our storage layer (s3) is decoupled from our processing layer, we are able to scale our compute environment very elastically. We have several semi-permanent, autoscaling Yarn clusters running to serve our data processing needs. While the bulk of our compute infrastructure is dedicated to algorithmic processing, we also implemented Presto for adhoc queries and dashboards.

Beyond data movement and ETL, most #ML centric jobs (e.g. model training and execution) run in a similarly elastic environment as containers running Python and R code on Amazon EC2 Container Service clusters. The execution of batch jobs on top of ECS is managed by Flotilla, a service we built in house and open sourced (see https://github.com/stitchfix/flotilla-os).

At Stitch Fix, algorithmic integrations are pervasive across the business. We have dozens of data products actively integrated systems. That requires serving layer that is robust, agile, flexible, and allows for self-service. Models produced on Flotilla are packaged for deployment in production using Khan, another framework we've developed internally. Khan provides our data scientists the ability to quickly productionize those models they've developed with open source frameworks in Python 3 (e.g. PyTorch, sklearn), by automatically packaging them as Docker containers and deploying to Amazon ECS. This provides our data scientist a one-click method of getting from their algorithms to production. We then integrate those deployments into a service mesh, which allows us to A/B test various implementations in our product.

For more info:

#DataScience #DataStack #Data

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Conor Myhrvold
Conor Myhrvold
Tech Brand Mgr, Office of CTO at Uber | 5 upvotes 126.5K views
atUber TechnologiesUber Technologies
Kafka Manager
Kafka Manager
Kafka
Kafka
GitHub
GitHub
Apache Spark
Apache Spark
Hadoop
Hadoop

Why we built Marmaray, an open source generic data ingestion and dispersal framework and library for Apache Hadoop :

Built and designed by our Hadoop Platform team, Marmaray is a plug-in-based framework built on top of the Hadoop ecosystem. Users can add support to ingest data from any source and disperse to any sink leveraging the use of Apache Spark . The name, Marmaray, comes from a tunnel in Turkey connecting Europe and Asia. Similarly, we envisioned Marmaray within Uber as a pipeline connecting data from any source to any sink depending on customer preference:

https://eng.uber.com/marmaray-hadoop-ingestion-open-source/

(Direct GitHub repo: https://github.com/uber/marmaray Kafka Kafka Manager )

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UserVoice logo

UserVoice

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Customer service and customer feedback tools that don't suck.
UserVoice logo
UserVoice
VS
Help Scout logo
Help Scout
FreshDesk logo

FreshDesk

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Refreshing the way thousands of help desk agents support their customers everyday, world wide
FreshDesk logo
FreshDesk
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Help Scout logo
Help Scout
Desk.com logo

Desk.com

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The all-in-one system for delivering awesomely responsive customer support
Desk.com logo
Desk.com
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Help Scout logo
Help Scout
Jira Service Desk logo

Jira Service Desk

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It is a helpdesk request tracker
    Be the first to leave a pro
    Jira Service Desk logo
    Jira Service Desk
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    Help Scout logo
    Help Scout
    GrooveHQ logo

    GrooveHQ

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    Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
    GrooveHQ logo
    GrooveHQ
    VS
    Help Scout logo
    Help Scout
    Service-Now logo

    Service-Now

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    A service management software
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      Service-Now logo
      Service-Now
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      Help Scout logo
      Help Scout
      elevio logo

      elevio

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      Proactive customer care, where and when it's needed.
        Be the first to leave a pro
        elevio logo
        elevio
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        Help Scout logo
        Help Scout
        osTicket logo

        osTicket

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        Open source support ticketing system
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          osTicket logo
          osTicket
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          Help Scout logo
          Help Scout
          Kayako logo

          Kayako

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          Kayako is a customer service platform that saves your team time so they can focus on building better...
          Kayako logo
          Kayako
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          Help Scout logo
          Help Scout
          Happyfox logo

          Happyfox

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          HelpDesk, customer support and ticket support software
            Be the first to leave a pro
            Happyfox logo
            Happyfox
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            Help Scout logo
            Help Scout
            Reamaze logo

            Reamaze

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            Helpdesk for sites and apps simplified
              Be the first to leave a pro
              Reamaze logo
              Reamaze
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              Help Scout logo
              Help Scout
              Zoho Desk logo

              Zoho Desk

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              Industry's first context-aware help desk software
              Zoho Desk logo
              Zoho Desk
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              Help Scout logo
              Help Scout
              SupportBee logo

              SupportBee

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              The easiest way to manage customer support emails.
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                SupportBee logo
                SupportBee
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                Help Scout logo
                Help Scout
                Kustomer logo

                Kustomer

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                Customer service live chat with AI
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                  Kustomer logo
                  Kustomer
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                  Help Scout logo
                  Help Scout
                  SupportFu logo

                  SupportFu

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                  The easiest way to scale personalized customer support
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                    SupportFu
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                    Help Scout logo
                    Help Scout
                    Gorgias logo

                    Gorgias

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                    Flawless customer service for Shopify stores
                      Be the first to leave a pro
                      Gorgias logo
                      Gorgias
                      VS
                      Help Scout logo
                      Help Scout