What is Desk360?
It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback.
Desk360 is a tool in the Help Desk category of a tech stack.
Who uses Desk360?
Desk360's Features
- 9 communication channels
- Ticket System
- Next-Generation Inbox
- Bulk Actions on Tickets
- Quick Answers
- Ticket Auto-Reply
- Ticket Activity Logs
- Email Templates
- Ticket Management Between Teams
- Private Notes
- Email Notifications
- Authorization Control
- Reports on Agent Performance and Ticket Volume
- Dashboard
- Mobile SDK in 40 Languages
- Callback Function
- JIRA, Trello and Slack Integrations
Desk360 Alternatives & Comparisons
What are some alternatives to Desk360?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
