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What is eDesk?

The one-of-a-kind helpdesk purpose-built for eCommerce. It connects you, your customers and your marketplaces.
eDesk is a tool in the Help Desk category of a tech stack.

Who uses eDesk?


eDesk Integrations

Shopify, WooCommerce, Magento, BigCommerce, and PrestaShop are some of the popular tools that integrate with eDesk. Here's a list of all 6 tools that integrate with eDesk.

eDesk's Features

  • Lower support costs
  • Scaleable for peak times and future growth
  • Built specifically for eCommerce businesses
  • Replaces multiple tools and logins with one secure solution
  • Higher customer satisfaction
  • Empowered staff are happier
  • Better resource planning
  • Improved team performance
  • Handle busy periods easily
  • Track ticket volumes & trends across all channels
  • Reduce support training times drastically

eDesk Alternatives & Comparisons

What are some alternatives to eDesk?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
See all alternatives

eDesk's Followers
2 developers follow eDesk to keep up with related blogs and decisions.