What is eDesk?
The one-of-a-kind helpdesk purpose-built for eCommerce. It connects you, your customers and your marketplaces.
eDesk is a tool in the Customer Support category of a tech stack.
Key Features
Lower support costsScaleable for peak times and future growthBuilt specifically for eCommerce businessesReplaces multiple tools and logins with one secure solutionHigher customer satisfactionEmpowered staff are happierBetter resource planningImproved team performanceHandle busy periods easilyTrack ticket volumes & trends across all channelsReduce support training times drastically
eDesk Pros & Cons
Pros of eDesk
No pros listed yet.
Cons of eDesk
No cons listed yet.
eDesk Alternatives & Comparisons
What are some alternatives to eDesk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
