What is Kustomer?
Why developers like Kustomer?
Here are some stack decisions, common use cases and reviews by companies and developers who chose Kustomer in their tech stack.
We chose Kustomer because of the excellent engine and API at the core of the product. Kustomer has built a truly dynamic rules engine (and language) for automating service and response patterns, identifying trends, and improving engagement. This enabled a much smaller team to help a larger audience than normal.
Configuring the rules engine does take someone with an engineering mindset. It really is a programming language — like regex for Customer Service workflows. The upshot is that the Kustomer team loves you when you use it yourself, and provide top-notch support for those that do. I got into a great relationship with the crew there.
I would avoid using any other CS SaaS, having now used Kustomer.