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What is Kustomer?

Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people
Kustomer is a tool in the Help Desk category of a tech stack.

Who uses Kustomer?

Companies

Developers

Why developers like Kustomer?

Here’s a list of reasons why companies and developers use Kustomer
Top Reasons
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Kustomer Reviews

Here are some stack decisions, common use cases and reviews by companies and developers who chose Kustomer in their tech stack.

NewAlexandria
NewAlexandria
Kustomer

We chose Kustomer because of the excellent engine and API at the core of the product. Kustomer has built a truly dynamic rules engine (and language) for automating service and response patterns, identifying trends, and improving engagement. This enabled a much smaller team to help a larger audience than normal.

Configuring the rules engine does take someone with an engineering mindset. It really is a programming language — like regex for Customer Service workflows. The upshot is that the Kustomer team loves you when you use it yourself, and provide top-notch support for those that do. I got into a great relationship with the crew there.

I would avoid using any other CS SaaS, having now used Kustomer.

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Kustomer Alternatives & Comparisons

What are some alternatives to Kustomer?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
See all alternatives

Kustomer's Followers
1 developers follow Kustomer to keep up with related blogs and decisions.
NewAlexandria