IBM Control Desk
What is IBM Control Desk?
It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.
IBM Control Desk is a tool in the Customer Support category of a tech stack.
Key Features
Manage IT, operational assetsCreate software app storeAnalyze change impactsSelf service, service catalogManage software assetsManage changesManage issuesFlexible pricing and deployment
IBM Control Desk Pros & Cons
Pros of IBM Control Desk
No pros listed yet.
Cons of IBM Control Desk
No cons listed yet.
IBM Control Desk Alternatives & Comparisons
What are some alternatives to IBM Control Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
