What is IBM Control Desk?
It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.
IBM Control Desk is a tool in the Help Desk category of a tech stack.
IBM Control Desk's Features
- Manage IT, operational assets
- Create software app store
- Analyze change impacts
- Self service, service catalog
- Manage software assets
- Manage changes
- Manage issues
- Flexible pricing and deployment
IBM Control Desk Alternatives & Comparisons
What are some alternatives to IBM Control Desk?
See all alternatives
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.