IBM Control Desk
Customer SupportWhat is IBM Control Desk?
It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.
IBM Control Desk is a tool in the Customer Support category of a tech stack.
Key Features
Manage IT, operational assetsCreate software app storeAnalyze change impactsSelf service, service catalogManage software assetsManage changesManage issuesFlexible pricing and deployment
IBM Control Desk Pros & Cons
Pros of IBM Control Desk
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IBM Control Desk Alternatives & Comparisons
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