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Zammad

A web-based, open source user support/ticketing solution
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What is Zammad?

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Zammad is a tool in the Help Desk category of a tech stack.
Zammad is an open source tool with 2.5K GitHub stars and 486 GitHub forks. Here’s a link to Zammad's open source repository on GitHub

Who uses Zammad?

Companies
4 companies reportedly use Zammad in their tech stacks, including likvi, Factry, and TAG-IP.

Developers
8 developers on StackShare have stated that they use Zammad.

Zammad Integrations

MySQL, PostgreSQL, Ubuntu, MariaDB, and Debian are some of the popular tools that integrate with Zammad. Here's a list of all 6 tools that integrate with Zammad.
Pros of Zammad
3
Free

Zammad's Features

  • Web-based
  • Open source
  • Helpdesk/Customer support system

Zammad Alternatives & Comparisons

What are some alternatives to Zammad?
OTRS
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
osTicket
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Redmine
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Helpy
It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
See all alternatives

Zammad's Followers
32 developers follow Zammad to keep up with related blogs and decisions.