What is Zammad?
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Zammad is a tool in the Help Desk category of a tech stack.
Zammad is an open source tool with 4.6K GitHub stars and 779 GitHub forks. Here’s a link to Zammad's open source repository on GitHub
Who uses Zammad?
Companies
4 companies reportedly use Zammad in their tech stacks, including Mainwebsolutions, likvi, and TAG-IP.
Developers
28 developers on StackShare have stated that they use Zammad.
Zammad Integrations
MySQL, PostgreSQL, Ubuntu, MariaDB, and Debian are some of the popular tools that integrate with Zammad. Here's a list of all 6 tools that integrate with Zammad.
Pros of Zammad
6
Zammad's Features
- Web-based
- Open source
- Helpdesk/Customer support system
Zammad Alternatives & Comparisons
What are some alternatives to Zammad?
OTRS
It is a modern, flexible ticket and process management system
that allows service management professionals in any industry
to keep pace with today’s lightning-fast,results-driven business environment.
osTicket
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Redmine
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Helpy
It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
