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Helpy

Stacks7

Followers7

+ 1

Votes0

Zammad

Stacks34

Followers63

+ 1

Votes6

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Helpy vs Zammad: What are the differences?

Helpy: Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter; Zammad: A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Helpy and Zammad can be categorized as "Help Desk" tools.

Some of the features offered by Helpy are:

An AI agent to handle 60-80% of your requests
Beautiful reporting, built in
Unlimited Inboxes

On the other hand, Zammad provides the following key features:

Web-based
Open source
Helpdesk/Customer support system

Helpy and Zammad are both open source tools. It seems that Zammad with 2.02K GitHub stars and 403 forks on GitHub has more adoption than Helpy with 1.85K GitHub stars and 424 GitHub forks.

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Pros of Helpy

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What is Helpy?

It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.

What is Zammad?

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

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What companies use Helpy?

What companies use Zammad?

Juicymo

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What tools integrate with Helpy?

What tools integrate with Zammad?

No integrations found

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What are some alternatives to Helpy and Zammad?

GitHub

GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over three million people use GitHub to build amazing things together.

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

See all alternatives

Helpy vs Zammad

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Pros of Helpy

Pros of Zammad

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What is Helpy?

What is Zammad?

Need advice about which tool to choose?Ask the StackShare community!

What companies use Helpy?

What companies use Zammad?

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What tools integrate with Helpy?

What tools integrate with Zammad?

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