Helpy vs Zammad

Overview

Zammad

Stacks35

Followers64

Votes6

GitHub Stars5.2K

Forks885

Helpy

Stacks7

Followers7

Votes0

GitHub Stars2.5K

Forks495

Helpy vs Zammad: What are the differences?

Helpy: Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter; Zammad: A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Helpy and Zammad can be categorized as "Help Desk" tools.

Some of the features offered by Helpy are:

An AI agent to handle 60-80% of your requests
Beautiful reporting, built in
Unlimited Inboxes

On the other hand, Zammad provides the following key features:

Web-based
Open source
Helpdesk/Customer support system

Helpy and Zammad are both open source tools. It seems that Zammad with 2.02K GitHub stars and 403 forks on GitHub has more adoption than Helpy with 1.85K GitHub stars and 424 GitHub forks.

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Manual

Detailed Comparison

Zammad	Helpy
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.	It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
Web-based; Open source; Helpdesk/Customer support system	An AI agent to handle 60-80% of your requests; Beautiful reporting, built in; Unlimited Inboxes; Customizable Functionality; Works across Devices; WYSWYG Editor
Statistics
GitHub Stars 5.2K	GitHub Stars 2.5K
GitHub Forks 885	GitHub Forks 495
Stacks 35	Stacks 7
Followers 64	Followers 7
Votes 6	Votes 0
Pros & Cons
Pros 6 Free	No community feedback yet
Integrations
PostgreSQL MariaDB Ubuntu MySQL Debian CentOS	No integrations available

What are some alternatives to Zammad, Helpy?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.