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Desk.com

77
50
+ 1
11
Zammad

21
42
+ 1
3
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Desk.com vs Zammad: What are the differences?

What is Desk.com? The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is Zammad? A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Desk.com and Zammad belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, Zammad provides the following key features:

  • Web-based
  • Open source
  • Helpdesk/Customer support system

Zammad is an open source tool with 2.02K GitHub stars and 403 GitHub forks. Here's a link to Zammad's open source repository on GitHub.

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Pros of Desk.com
Pros of Zammad
  • 3
    Collaboration functionality
  • 2
    Easy to setup
  • 2
    Automated response and templates
  • 2
    Custom fields
  • 2
    Salesforce integration
  • 3
    Free

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- No public GitHub repository available -

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is Zammad?

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

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What companies use Desk.com?
What companies use Zammad?
See which teams inside your own company are using Desk.com or Zammad.
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What tools integrate with Desk.com?
What tools integrate with Zammad?

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What are some alternatives to Desk.com and Zammad?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Salesforce Service Cloud
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
See all alternatives