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Incident management with powerful visibility, reliable alerting, and improved collaboration

What is PagerDuty?

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.
PagerDuty is a tool in the Monitoring Aggregation category of a tech stack.

Who uses PagerDuty?

464 companies reportedly use PagerDuty in their tech stacks, including Slack, Stripe, and GitHub.

506 developers on StackShare have stated that they use PagerDuty.

PagerDuty Integrations

Slack, Postman, Jira, Microsoft Azure, and Ansible are some of the popular tools that integrate with PagerDuty. Here's a list of all 170 tools that integrate with PagerDuty.
Pros of PagerDuty
Just works
Easy configuration
Awesome alerting hub
Fantastic Alert aggregation and on call management
User-customizable alerting modes
Awesome tool for alerting and monitoring. Love it
Most reliable out of the three and it isn't even close
Decisions about PagerDuty

Here are some stack decisions, common use cases and reviews by companies and developers who chose PagerDuty in their tech stack.

Needs advice

We are evaluating an APM tool and would like to select between AppDynamics or Datadog. Our applications are largely hosted on Microsoft Azure but we would keep the option to move to AWS or Google Cloud Platform in the future.

In addition to core Azure services, we will be hosting other components - including MongoDB, Keycloak, PagerDuty, etc. Our applications are largely C# and React-based using frontend for Backend patterns and Azure API gateway. In addition, there are close to 50+ external services integrated using both REST and SOAP.

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Michael Aldridge
Systems Engineer at BetterHelp · | 4 upvotes · 79.8K views
Needs advice

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

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Blog Posts

Jun 26 2018 at 3:26AM

Twilio SendGrid


PagerDuty's Features

  • Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
  • Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.
  • Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
  • On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.
  • Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.
  • Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.
  • Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories
  • SMS alerts are available virtually world-wide. (Is my country included?)

PagerDuty Alternatives & Comparisons

What are some alternatives to PagerDuty?
It diagnoses anomalies and slowdowns, spanning mobile, monoliths, and micro services: best-in-class observability, at scale, for modern applications.
OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.
VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.
New Relic
The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. More than 50% of the Fortune 100 do too.
Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.
See all alternatives

PagerDuty's Followers
697 developers follow PagerDuty to keep up with related blogs and decisions.