OpsGenie vs PagerDuty

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OpsGenie

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PagerDuty

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OpsGenie vs PagerDuty: What are the differences?

OpsGenie: Alerting and On-Call Management for Dev&Ops Teams. OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time; PagerDuty: Incident management with powerful visibility, reliable alerting, and improved collaboration. PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

OpsGenie and PagerDuty can be categorized as "Monitoring Aggregation" tools.

Some of the features offered by OpsGenie are:

  • Forward IT alerts to OpsGenie
  • Get notified via email, SMS, mobile push and phone calls
  • View alerts using mobile apps

On the other hand, PagerDuty provides the following key features:

  • Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
  • Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.
  • Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.

"Two-way slack integration" is the primary reason why developers consider OpsGenie over the competitors, whereas "Just works" was stated as the key factor in picking PagerDuty.

Slack, Stack Exchange, and Stripe are some of the popular companies that use PagerDuty, whereas OpsGenie is used by OpenGov, PedidosYa, and MercadoLibre. PagerDuty has a broader approval, being mentioned in 303 company stacks & 47 developers stacks; compared to OpsGenie, which is listed in 36 company stacks and 7 developer stacks.

Advice on OpsGenie and PagerDuty
Michael Aldridge
Systems Engineer at BetterHelp · | 4 upvotes · 54.1K views
Needs advice
on
PagerDutyPagerDuty
and
SquadcastSquadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

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Replies (2)
Chris Riley
Software Architect at Fixate IO · | 3 upvotes · 23.2K views
Recommends
VictorOpsVictorOps

Disclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.

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Piyush Shrivastava
FrontEndDev at Transfin · | 2 upvotes · 11K views
Recommends
SquadcastSquadcast

I would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.

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Pros of OpsGenie
Pros of PagerDuty
  • 8
    Two-way slack integration
  • 4
    Strong API
  • 4
    Solid scheduling and team management support
  • 3
    Two-way nagios integration
  • 3
    Strong, easy, fast, fits
  • 2
    Free tier
  • 2
    Complete Incident Response Orchestration Platform
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
  • 4
    Awesome tool for alerting and monitoring. Love it
  • 3
    Most reliable out of the three and it isn't even close

Sign up to add or upvote prosMake informed product decisions

Cons of OpsGenie
Cons of PagerDuty
    Be the first to leave a con
    • 7
      Expensive
    • 3
      Ugly UI

    Sign up to add or upvote consMake informed product decisions

    What is OpsGenie?

    OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

    What is PagerDuty?

    PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

    Need advice about which tool to choose?Ask the StackShare community!

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    What tools integrate with OpsGenie?
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    Blog Posts

    Jun 26 2018 at 3:26AM

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    What are some alternatives to OpsGenie and PagerDuty?
    VictorOps
    VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    Sentry
    Sentry’s Application Monitoring platform helps developers see performance issues, fix errors faster, and optimize their code health.
    Healthchecks.io
    Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.
    Bigpanda
    Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.
    See all alternatives