Overview

PagerDuty

Stacks1.0K

Followers703

Votes119

OpsGenie

Stacks298

Followers245

Votes27

OpsGenie vs PagerDuty: What are the differences?

OpsGenie and PagerDuty are two popular incident management tools that help organizations respond to and resolve incidents. Let's explore the key differences between them.

Alerting and Escalation: OpsGenie offers advanced alerting and escalation capabilities. It allows users to create sophisticated alerting rules, customize escalation policies, and define specific workflows for different types of incidents. On the other hand, PagerDuty also provides alerting and escalation, but its capabilities are relatively less flexible and configurable compared to OpsGenie.
Integration Options: OpsGenie boasts a vast number of integrations with various monitoring tools, IT service management (ITSM) platforms, and other incident management systems. This extensive integration ecosystem enables OpsGenie to collect and consolidate data from a wide range of sources, enhancing its incident management capabilities. While PagerDuty also supports integrations, its integration options are not as comprehensive as OpsGenie.
Customization and Extensibility: OpsGenie offers a high level of customization and extensibility. It allows users to tailor the incident management workflow according to their specific requirements, using features like on-call scheduling, user roles and permissions, and notification preferences. PagerDuty, on the other hand, has a more rigid structure in terms of customization and extensibility options, limiting the ability to accommodate unique organizational needs.
User Interface and User Experience: OpsGenie has a user-friendly and intuitive interface, making it easy for users to navigate and use the tool effectively. It provides a visually pleasing experience with features like real-time collaboration, incident timeline visualization, and rich reporting capabilities. While PagerDuty also offers a user-friendly interface, it may not be as visually appealing or intuitive as OpsGenie.
Pricing and Cost Structure: OpsGenie offers a flexible pricing model that allows users to pay based on the number of users or the number of alerts they handle. This gives users the ability to scale their usage and costs as per their business needs. In contrast, PagerDuty has a more fixed pricing structure that might not be as adaptable for organizations with varying incident management requirements.
Automation Capabilities: OpsGenie provides powerful automation capabilities, allowing users to automate repetitive tasks, such as incident routing, enrichment, and resolution. It offers integrations with automation tools and extensive API support, enabling users to streamline their incident management workflows. While PagerDuty also supports automation to some extent, its automation capabilities may not be as robust or customizable as OpsGenie.

In summary, OpsGenie provides incident response and alerting solutions with integrations to streamline incident management workflows. PagerDuty offers a comprehensive incident resolution platform with on-call scheduling, alerting, and real-time incident tracking.

Advice on PagerDuty, OpsGenie

Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceon

PagerDuty

Squadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.5k views90.5k

Comments

Detailed Comparison

PagerDuty	OpsGenie
PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.	OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.
Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)	Forward IT alerts to OpsGenie; Get notified via email, SMS, mobile push and phone calls; View alerts using mobile apps; Respond to alerts directly from OpsGenie apps
Statistics
Stacks 1.0K	Stacks 298
Followers 703	Followers 245
Votes 119	Votes 27
Pros & Cons
Pros 55 Just works 23 Easy configuration 14 Awesome alerting hub 11 Fantastic Alert aggregation and on call management 9 User-customizable alerting modes Cons 7 Expensive 3 Ugly UI	Pros 8 Two-way slack integration 5 Solid scheduling and team management support 4 Strong API 3 Strong, easy, fast, fits 3 Two-way nagios integration
Integrations
Scout Nagios New Relic HipChat Datadog Logentries Sensu Logstash Jira Okta	Amazon SNS Sumo Logic AWS Lambda Scout Nagios Travis CI New Relic HipChat GitHub Airbrake

What are some alternatives to PagerDuty, OpsGenie?

VictorOps

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

Zenduty

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Squadcast

It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

AlertOps

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

Grafana OnCall

It is an easy-to-use on-call management tool that will help reduce toil in on-call management through simpler workflows and interfaces tailored for devs.