Alternatives to Jira Service Desk logo

Alternatives to Jira Service Desk

Zendesk, Jira, Freshservice, FreshDesk, and Confluence are the most popular alternatives and competitors to Jira Service Desk.
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What is Jira Service Desk and what are its top alternatives?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Jira Service Desk is a tool in the Help Desk category of a tech stack.

Top Alternatives to Jira Service Desk

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Jira

    Jira

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...

  • Freshservice

    Freshservice

    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. ...

  • FreshDesk

    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Confluence

    Confluence

    Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update. ...

  • UserVoice

    UserVoice

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...

  • Help Scout

    Help Scout

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...

  • ServiceNow.com

    ServiceNow.com

    It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ...

Jira Service Desk alternatives & related posts

Zendesk logo

Zendesk

5.6K
2.8K
340
The leading cloud-based customer service software solution.
5.6K
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PROS OF ZENDESK
  • 131
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Simple
  • 25
    Cheap
  • 11
    Clean
  • 6
    Customization
  • 4
    Woopra integration
  • 4
    $1 Starter Pricing Plan
  • 3
    Proactive Customer Support
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Full of features
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations
CONS OF ZENDESK
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    Jira logo

    Jira

    38.6K
    28.5K
    1.1K
    The #1 software development tool used by agile teams to plan, track, and release great software.
    38.6K
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    PROS OF JIRA
    • 303
      Powerful
    • 253
      Flexible
    • 148
      Easy separation of projects
    • 111
      Run in the cloud
    • 104
      Code integration
    • 56
      Easy to use
    • 50
      Run on your own
    • 37
      Easy Workflow Configuration
    • 37
      Great customization
    • 25
      REST API
    • 11
      Great Agile Management tool
    • 7
      Integrates with virtually everything
    • 4
      Confluence
    • 2
      Complicated
    • 2
      Sentry Issues Integration
    CONS OF JIRA
    • 6
      Rather expensive
    • 3
      Large memory requirement

    related Jira posts

    Johnny Bell
    Software Engineer at Weedmaps · | 17 upvotes · 622.5K views

    So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.

    When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA

    With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.

    I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.

    In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description field. So I am adding User Stories & How To Test in the Markdown of the Description if I could have these as custom fields then my #Agile workflow would be complete.

    #StackDecisionsLaunch

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    Jakub Olan
    Node.js Software Engineer · | 17 upvotes · 128.2K views

    Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!

    See more
    Freshservice logo

    Freshservice

    10
    10
    0
    An IT service management tool in the cloud
    10
    10
    + 1
    0
    PROS OF FRESHSERVICE
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      CONS OF FRESHSERVICE
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        FreshDesk logo

        FreshDesk

        403
        220
        7
        Refreshing the way thousands of help desk agents support their customers everyday, world wide
        403
        220
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        7
        PROS OF FRESHDESK
        • 2
          Omnichannel capabilities
        • 2
          Centralizes our customer support
        • 2
          Great Value for Money
        • 1
          Cheap
        CONS OF FRESHDESK
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          Confluence logo

          Confluence

          16.3K
          11.1K
          196
          One place to share, find, and collaborate on information
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          PROS OF CONFLUENCE
          • 93
            Wiki search power
          • 61
            WYSIWYG editor
          • 41
            Full featured, works well with embedded docs
          • 1
            Expensive licenses
          CONS OF CONFLUENCE
          • 2
            Expensive license

          related Confluence posts

          David Ritsema
          Frontend Architect at Herman Miller · | 11 upvotes · 569.1K views

          We knew how we wanted to build our Design System, now it was time to choose the tools to get us there. The essence of Scrum is a small team of people. The team is highly flexible and adaptive. Perfect, so we'll work in 2 week sprints where each sprint can be a mix of new R&D stories, a presentation of decisions made, and showcasing key development milestones.

          We are also able to run content stories in parallel, focusing development efforts around key areas of the site that our authors need first. Our stories would exist in a Jira backlog, documentation would be hosted in Confluence , and GitHub would host our codebase. If developers identify technical improvements during the sprint, they can be added as GitHub issues and transferred to Jira if we decide to represent them as stories for the Backlog. For Sprint Retrospectives, @groupmap proved to be a great way to include our remote members of the dev team.

          This worked well for our team and allowed us to be flexible in what we wanted to build and how we wanted to build it. As we further defined our Backlog and estimated each story, we could accurately measure the team's capacity (velocity) and confidently estimate a launch date.

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          Priit Kaasik
          Engineering Lead at Katana MRP · | 9 upvotes · 417.2K views

          As a new company we could early adopt and bet on #RemoteTeam setup without cultural baggage derailing us. Our building blocks for developing remote working culture are:

          • Hiring people who are self sufficient, self-disciplined and excel at video and written communication to work remotely
          • Set up periodic ceremonies ( #DailyStandup, #Grooming, Release calls and chats etc) to keep the company rhythm / heartbeat going across remote cells
          • Regularly train your leaders to take into account remote working aspects of organizing f2f calls, events, meetups, parties etc. when communicating and organizing workflows
          • And last, but not least - select the right tools to support effective communication and collaboration:
          1. All feeds and conversations come together in Slack
          2. #Agile workflows in Jira
          3. InProductCommunication and #CustomerSupportChat in Intercom
          4. #Notes, #Documentation and #Requirements in Confluence
          5. #SourceCode and ContinuousDelivery in Bitbucket
          6. Persistent video streams between locations, demos, meetings run on appear.in
          7. #Logging and Alerts in Papertrail
          See more
          UserVoice logo

          UserVoice

          354
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          144
          Customer service and customer feedback tools that don't suck.
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          + 1
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          PROS OF USERVOICE
          • 40
            Feedback tool
          • 27
            Easy setup
          • 23
            Free
          • 15
            Support tool
          • 14
            Knowledge Base
          • 10
            Easy
          • 7
            All-in-one
          • 5
            Customizable
          • 3
            Widget stays out of your way
          CONS OF USERVOICE
          • 1
            Wish users could auth with our app instead of UserVoice

          related UserVoice posts

          Help Scout logo

          Help Scout

          331
          97
          60
          A help desk for teams that insist on a delightful customer experience
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          PROS OF HELP SCOUT
          • 19
            Email based helpdesk
          • 18
            Great user experience
          • 10
            Reasonably priced
          • 7
            No helpdesk branding
          • 6
            Free plan for startups
          CONS OF HELP SCOUT
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            ServiceNow.com logo

            ServiceNow.com

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            A service management software
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            PROS OF SERVICENOW.COM
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              CONS OF SERVICENOW.COM
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