What is Jira Service Desk and what are its top alternatives?
Top Alternatives to Jira Service Desk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. ...
Freshdesk is an on demand customer support software that works across multiple support channels. ...
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update. ...
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...
It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ...
Jira Service Desk alternatives & related posts
- Centralizes our customer support131
- Many integrations70
- Easy to setup58
- Woopra integration4
- $1 Starter Pricing Plan4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
related Zendesk posts
- Easy separation of projects148
- Run in the cloud111
- Code integration104
- Easy to use56
- Run on your own50
- Easy Workflow Configuration37
- Great customization37
- REST API25
- Great Agile Management tool11
- Integrates with virtually everything7
- Sentry Issues Integration2
- Rather expensive6
- Large memory requirement3
related Jira posts
So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.
When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA
With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.
I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.
In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a
Description field. So I am adding
User Stories &
How To Test in the Markdown of the
Description if I could have these as custom fields then my #Agile workflow would be complete.
Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!
related Freshservice posts
- Omnichannel capabilities2
- Centralizes our customer support2
- Great Value for Money2
related FreshDesk posts
- Wiki search power93
- WYSIWYG editor61
- Full featured, works well with embedded docs41
- Expensive licenses1
- Expensive license2
related Confluence posts
We knew how we wanted to build our Design System, now it was time to choose the tools to get us there. The essence of Scrum is a small team of people. The team is highly flexible and adaptive. Perfect, so we'll work in 2 week sprints where each sprint can be a mix of new R&D stories, a presentation of decisions made, and showcasing key development milestones.
We are also able to run content stories in parallel, focusing development efforts around key areas of the site that our authors need first. Our stories would exist in a Jira backlog, documentation would be hosted in Confluence , and GitHub would host our codebase. If developers identify technical improvements during the sprint, they can be added as GitHub issues and transferred to Jira if we decide to represent them as stories for the Backlog. For Sprint Retrospectives, @groupmap proved to be a great way to include our remote members of the dev team.
This worked well for our team and allowed us to be flexible in what we wanted to build and how we wanted to build it. As we further defined our Backlog and estimated each story, we could accurately measure the team's capacity (velocity) and confidently estimate a launch date.
As a new company we could early adopt and bet on #RemoteTeam setup without cultural baggage derailing us. Our building blocks for developing remote working culture are:
- Hiring people who are self sufficient, self-disciplined and excel at video and written communication to work remotely
- Set up periodic ceremonies ( #DailyStandup, #Grooming, Release calls and chats etc) to keep the company rhythm / heartbeat going across remote cells
- Regularly train your leaders to take into account remote working aspects of organizing f2f calls, events, meetups, parties etc. when communicating and organizing workflows
- And last, but not least - select the right tools to support effective communication and collaboration:
- All feeds and conversations come together in Slack
- #Agile workflows in Jira
- InProductCommunication and #CustomerSupportChat in Intercom
- #Notes, #Documentation and #Requirements in Confluence
- #SourceCode and ContinuousDelivery in Bitbucket
- Persistent video streams between locations, demos, meetings run on appear.in
- #Logging and Alerts in Papertrail
- Feedback tool40
- Easy setup27
- Support tool15
- Knowledge Base14
- Widget stays out of your way3
- Wish users could auth with our app instead of UserVoice1
related UserVoice posts
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6