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FreshDesk

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Jira Service Desk

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FreshDesk vs Jira Service Desk: What are the differences?

What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

What is Jira Service Desk? It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

FreshDesk and Jira Service Desk belong to "Help Desk" category of the tech stack.

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Pros of FreshDesk
Pros of Jira Service Desk
  • 3
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
    Cheap
  • 1
    Integration with Jira and Confluence

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What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Jira Service Desk?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

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Jobs that mention FreshDesk and Jira Service Desk as a desired skillset
CBRE
United Kingdom of Great Britain and Northern Ireland England London
CBRE
United States of America South Carolina Moncks Corner
CBRE
United Kingdom of Great Britain and Northern Ireland England Reading
CBRE
Philippines National Capital Region Makati City
CBRE
United States of America Texas Richardson
What companies use FreshDesk?
What companies use Jira Service Desk?
See which teams inside your own company are using FreshDesk or Jira Service Desk.
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What tools integrate with FreshDesk?
What tools integrate with Jira Service Desk?

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What are some alternatives to FreshDesk and Jira Service Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zoho Desk
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Happyfox
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
See all alternatives