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Jira Service Desk

202
126
+ 1
1
SupportBee

5
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+ 1
0
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Jira Service Desk vs SupportBee: What are the differences?

Developers describe Jira Service Desk as "It is a helpdesk request tracker". It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. On the other hand, SupportBee is detailed as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Jira Service Desk and SupportBee can be primarily classified as "Help Desk" tools.

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Pros of Jira Service Desk
Pros of SupportBee
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    Integration with Jira and Confluence
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    What is Jira Service Desk?

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

    What is SupportBee?

    SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

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    What companies use Jira Service Desk?
    What companies use SupportBee?
    See which teams inside your own company are using Jira Service Desk or SupportBee.
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    What tools integrate with Jira Service Desk?
    What tools integrate with SupportBee?

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    What are some alternatives to Jira Service Desk and SupportBee?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    Freshservice
    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Confluence
    Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
    See all alternatives