Help Scout vs Jira Service Desk: What are the differences?
What is Help Scout? A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
What is Jira Service Desk? It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Help Scout and Jira Service Desk can be categorized as "Help Desk" tools.