Help Scout vs Jira Service Desk

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Help Scout
Help Scout

307
61
+ 1
60
Jira Service Desk
Jira Service Desk

39
15
+ 1
0
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Help Scout vs Jira Service Desk: What are the differences?

What is Help Scout? A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Jira Service Desk? It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

Help Scout and Jira Service Desk can be categorized as "Help Desk" tools.

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What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Jira Service Desk?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
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Why do developers choose Help Scout?
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        What companies use Help Scout?
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        What tools integrate with Help Scout?
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        What are some alternatives to Help Scout and Jira Service Desk?
        Zendesk
        Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
        Intercom
        Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
        Apache Spark
        Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
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        Decisions about Help Scout and Jira Service Desk
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        Reviews of Help Scout and Jira Service Desk
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        How developers use Help Scout and Jira Service Desk
        Avatar of Uploadcare
        Uploadcare uses Help ScoutHelp Scout

        Uploadcare is providing it's top notch tech support with the help of Help Scout.

        Avatar of AmperVue
        AmperVue uses Help ScoutHelp Scout

        Customer Contact and Support

        Avatar of Kide Systems
        Kide Systems uses Jira Service DeskJira Service Desk

        Support request management

        Avatar of stutters
        stutters uses Jira Service DeskJira Service Desk

        Keep your customers happy

        Avatar of Thomas Zickell
        Thomas Zickell uses Help ScoutHelp Scout

        Important emails

        How much does Help Scout cost?
        How much does Jira Service Desk cost?
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