Jira Service Desk
Jira Service Desk

27
7
0
Zendesk
Zendesk

3K
873
333
Add tool

Jira Service Desk vs Zendesk: What are the differences?

What is Jira Service Desk? It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Jira Service Desk and Zendesk belong to "Help Desk" category of the tech stack.

- No public GitHub repository available -
- No public GitHub repository available -

What is Jira Service Desk?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Jira Service Desk?
Why do developers choose Zendesk?
    Be the first to leave a pro

    Sign up to add, upvote and see more prosMake informed product decisions

    What are the cons of using Jira Service Desk?
    What are the cons of using Zendesk?
      Be the first to leave a con
        Be the first to leave a con
        What companies use Jira Service Desk?
        What companies use Zendesk?

        Sign up to get full access to all the companiesMake informed product decisions

        What tools integrate with Jira Service Desk?
        What tools integrate with Zendesk?
          No integrations found

          Sign up to get full access to all the tool integrationsMake informed product decisions

          What are some alternatives to Jira Service Desk and Zendesk?
          Jira
          Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
          Freshservice
          Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
          UserVoice
          UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
          Help Scout
          With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
          FreshDesk
          Freshdesk is an on demand customer support software that works across multiple support channels.
          See all alternatives
          Decisions about Jira Service Desk and Zendesk
          No stack decisions found
          Interest over time
          Reviews of Jira Service Desk and Zendesk
          No reviews found
          How developers use Jira Service Desk and Zendesk
          Avatar of MOKA Analytics
          MOKA Analytics uses ZendeskZendesk

          We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

          Avatar of Adam Bird
          Adam Bird uses ZendeskZendesk

          Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

          Avatar of Tinker Travel
          Tinker Travel uses ZendeskZendesk

          Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

          Avatar of Grubster
          Grubster uses ZendeskZendesk

          It's our customer service system for dealing with inbound ticket requests from any channel integrated.

          Avatar of Gitt
          Gitt uses ZendeskZendesk

          Have so many options, and can connect with our custom infrastructure and existing support channel.

          Avatar of Kide Systems
          Kide Systems uses Jira Service DeskJira Service Desk

          Support request management

          Avatar of stutters
          stutters uses Jira Service DeskJira Service Desk

          Keep your customers happy

          How much does Jira Service Desk cost?
          How much does Zendesk cost?
          Pricing unavailable
          News about Jira Service Desk
          More news