Alternatives to FreshDesk logo

Alternatives to FreshDesk

Zendesk, Zoho Desk, Happyfox, Desk.com, and Freshservice are the most popular alternatives and competitors to FreshDesk.
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What is FreshDesk and what are its top alternatives?

Freshdesk is an on demand customer support software that works across multiple support channels.
FreshDesk is a tool in the Help Desk category of a tech stack.

Top Alternatives to FreshDesk

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Zoho Desk

    Zoho Desk

    It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer. ...

  • Happyfox

    Happyfox

    HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours ...

  • Desk.com

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. ...

  • Freshservice

    Freshservice

    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. ...

  • Jira

    Jira

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...

  • Zoho

    Zoho

    Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications. ...

  • HubSpot

    HubSpot

    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...

FreshDesk alternatives & related posts

Zendesk logo

Zendesk

6K
3.1K
341
The leading cloud-based customer service software solution.
6K
3.1K
+ 1
341
PROS OF ZENDESK
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Cheap
  • 25
    Simple
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations
CONS OF ZENDESK
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    related Zendesk posts

    Zoho Desk logo

    Zoho Desk

    32
    25
    0
    Industry's first context-aware help desk software
    32
    25
    + 1
    0
    PROS OF ZOHO DESK
    • 0
      It is simple setup, Excellent support, configurable
    CONS OF ZOHO DESK
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      related Zoho Desk posts

      Happyfox logo

      Happyfox

      12
      14
      0
      HelpDesk, customer support and ticket support software
      12
      14
      + 1
      0
      PROS OF HAPPYFOX
        Be the first to leave a pro
        CONS OF HAPPYFOX
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          related Happyfox posts

          Desk.com logo

          Desk.com

          77
          51
          14
          The all-in-one system for delivering awesomely responsive customer support
          77
          51
          + 1
          14
          PROS OF DESK.COM
          • 3
            Custom fields
          • 3
            Automated response and templates
          • 3
            Easy to setup
          • 3
            Collaboration functionality
          • 2
            Salesforce integration
          CONS OF DESK.COM
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            related Desk.com posts

            Freshservice logo

            Freshservice

            14
            11
            0
            An IT service management tool in the cloud
            14
            11
            + 1
            0
            PROS OF FRESHSERVICE
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              CONS OF FRESHSERVICE
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                related Freshservice posts

                Jira logo

                Jira

                43.6K
                32.8K
                1.2K
                The #1 software development tool used by agile teams to plan, track, and release great software.
                43.6K
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                + 1
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                PROS OF JIRA
                • 306
                  Powerful
                • 253
                  Flexible
                • 148
                  Easy separation of projects
                • 113
                  Run in the cloud
                • 105
                  Code integration
                • 57
                  Easy to use
                • 51
                  Run on your own
                • 38
                  Great customization
                • 38
                  Easy Workflow Configuration
                • 26
                  REST API
                • 11
                  Great Agile Management tool
                • 7
                  Integrates with virtually everything
                • 6
                  Confluence
                • 3
                  Sentry Issues Integration
                • 2
                  Complicated
                CONS OF JIRA
                • 7
                  Rather expensive
                • 4
                  Large memory requirement
                • 2
                  Slow

                related Jira posts

                Johnny Bell

                So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.

                When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA

                With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.

                I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.

                In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description field. So I am adding User Stories & How To Test in the Markdown of the Description if I could have these as custom fields then my #Agile workflow would be complete.

                #StackDecisionsLaunch

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                Jakub Olan
                Node.js Software Engineer · | 17 upvotes · 175.1K views

                Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!

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                Zoho logo

                Zoho

                117
                106
                0
                A web-based online office suite
                117
                106
                + 1
                0
                PROS OF ZOHO
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                  CONS OF ZOHO
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                    Julian Sanchez
                    Lead Developer at Chore Champion · | 3 upvotes · 33.8K views
                    Shared insights
                    on
                    G SuiteG SuiteZohoZoho
                    at

                    We use G Suite because it allows us to store all of our documents and emails all in one place, with setup and sync far easier than Zoho Suite. Not only does it make it easier for us to collaborate but it allows us to have a separate place for all of our business related projects.

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                    HubSpot logo

                    HubSpot

                    8.1K
                    3.4K
                    75
                    All the software you need to do inbound marketing.
                    8.1K
                    3.4K
                    + 1
                    75
                    PROS OF HUBSPOT
                    • 41
                      Lead management
                    • 18
                      Automatic customer segmenting based on properties
                    • 16
                      Email / Blog scheduling
                    CONS OF HUBSPOT
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                      Shared insights
                      on
                      HubSpotHubSpotPipedrivePipedrive

                      Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast

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