Alternatives to FreshDesk logo

Alternatives to FreshDesk

Zendesk, Zoho Desk, Happyfox, Desk.com, and Freshservice are the most popular alternatives and competitors to FreshDesk.
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What is FreshDesk and what are its top alternatives?

FreshDesk is a popular customer support and ticketing platform that offers features such as ticket management, automation, self-service portals, reporting, and integrations with other tools. However, FreshDesk can be expensive for small businesses and lacks some advanced customization options compared to other similar tools.

  1. Zendesk: Zendesk is a comprehensive customer service software that offers features like ticketing, knowledge base, live chat, and reporting. Pros: Robust features, customizable, various integrations. Cons: Can be expensive for small businesses.
  2. HelpScout: HelpScout provides email support solutions with features like shared inbox, reporting, and automation. Pros: Simple and easy to use, great for small businesses. Cons: Lacks advanced features compared to other tools.
  3. Zoho Desk: Zoho Desk is a cloud-based help desk software with features like ticket management, knowledge base, and AI-powered solutions. Pros: Affordable, user-friendly interface. Cons: Limited integrations.
  4. Intercom: Intercom offers customer messaging and support automation tools for businesses. Pros: Great for personalized customer interactions, advanced automation features. Cons: Can be expensive for larger teams.
  5. Kayako: Kayako is a customer service platform with features like live chat, help desk, and customer journey analytics. Pros: Omnichannel support, customizable, robust reporting. Cons: Higher pricing tiers.
  6. HappyFox: HappyFox is a help desk software with features like ticketing, knowledge base, and automation. Pros: Affordable pricing, easy setup. Cons: Limited customization options.
  7. LiveAgent: LiveAgent is a customer support software with features like live chat, ticketing, and social media integration. Pros: Multichannel support, affordable pricing. Cons: Steeper learning curve for new users.
  8. Groove: Groove is a simple help desk software aimed at small businesses with features like shared inbox and knowledge base. Pros: Easy to use, affordable pricing. Cons: Lacks advanced features.
  9. Freshservice: Freshservice is a cloud-based IT service desk and IT service management software with features like incident management, problem management, and change management. Pros: ITIL compliant, customizable. Cons: More focused on IT services than general customer support.
  10. Gorgias: Gorgias is a customer support platform specifically for e-commerce businesses with features like automated responses, order tracking, and integrations with e-commerce platforms. Pros: Specialized for e-commerce, automation features. Cons: May not be ideal for non-e-commerce businesses.

Top Alternatives to FreshDesk

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Zoho Desk
    Zoho Desk

    It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer. ...

  • Happyfox
    Happyfox

    HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours ...

  • Desk.com
    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. ...

  • Freshservice
    Freshservice

    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. ...

  • Jira
    Jira

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...

  • Zoho
    Zoho

    Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications. ...

  • HubSpot
    HubSpot

    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...