Alternatives to Desk.com logo

Alternatives to Desk.com

FreshDesk, Zendesk, Salesforce Service Cloud, UserVoice, and Help Scout are the most popular alternatives and competitors to Desk.com.
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What is Desk.com and what are its top alternatives?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Desk.com is a tool in the Help Desk category of a tech stack.

Top Alternatives to Desk.com

  • FreshDesk
    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • Salesforce Service Cloud
    Salesforce Service Cloud

    It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud. ...

  • UserVoice
    UserVoice

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...

  • Help Scout
    Help Scout

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...

  • Jira Service Desk
    Jira Service Desk

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...

  • ServiceNow.com
    ServiceNow.com

    It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ...

  • Groove
    Groove

    Build better customer experiences with Groove

Desk.com alternatives & related posts

FreshDesk logo

FreshDesk

456
268
8
Refreshing the way thousands of help desk agents support their customers everyday, world wide
456
268
+ 1
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PROS OF FRESHDESK
  • 3
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
    Cheap
CONS OF FRESHDESK
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    Zendesk logo

    Zendesk

    7.4K
    4.2K
    350
    The leading cloud-based customer service software solution.
    7.4K
    4.2K
    + 1
    350
    PROS OF ZENDESK
    • 134
      Centralizes our customer support
    • 72
      Many integrations
    • 59
      Easy to setup
    • 26
      Cheap
    • 26
      Simple
    • 12
      Clean
    • 7
      Customization
    • 4
      $1 Starter Pricing Plan
    • 4
      Woopra integration
    • 3
      Proactive Customer Support
    • 1
      Full of features
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 0
      Integrations
    CONS OF ZENDESK
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      Salesforce Service Cloud logo

      Salesforce Service Cloud

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      126
      0
      A platform for customer service and support
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      126
      + 1
      0
      PROS OF SALESFORCE SERVICE CLOUD
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        CONS OF SALESFORCE SERVICE CLOUD
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          UserVoice logo

          UserVoice

          355
          131
          144
          Customer service and customer feedback tools that don't suck.
          355
          131
          + 1
          144
          PROS OF USERVOICE
          • 40
            Feedback tool
          • 27
            Easy setup
          • 23
            Free
          • 15
            Support tool
          • 14
            Knowledge Base
          • 10
            Easy
          • 7
            All-in-one
          • 5
            Customizable
          • 3
            Widget stays out of your way
          CONS OF USERVOICE
          • 1
            Wish users could auth with our app instead of UserVoice

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          Help Scout logo

          Help Scout

          344
          109
          60
          A help desk for teams that insist on a delightful customer experience
          344
          109
          + 1
          60
          PROS OF HELP SCOUT
          • 19
            Email based helpdesk
          • 18
            Great user experience
          • 10
            Reasonably priced
          • 7
            No helpdesk branding
          • 6
            Free plan for startups
          CONS OF HELP SCOUT
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            Jira Service Desk logo

            Jira Service Desk

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            159
            1
            Empower teams to deliver great service experiences
            246
            159
            + 1
            1
            PROS OF JIRA SERVICE DESK
            • 1
              Integration with Jira and Confluence
            CONS OF JIRA SERVICE DESK
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              ServiceNow.com logo

              ServiceNow.com

              130
              89
              0
              A service management software
              130
              89
              + 1
              0
              PROS OF SERVICENOW.COM
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                CONS OF SERVICENOW.COM
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                  Groove logo

                  Groove

                  62
                  48
                  10
                  Everything you need to convert, support, and delight your customers.
                  62
                  48
                  + 1
                  10
                  PROS OF GROOVE
                  • 5
                    Easy setup
                  • 4
                    Affordably priced
                  • 1
                    One of the best user interfaces around
                  CONS OF GROOVE
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