Desk.com vs Kayako
Overview
🔥 Trending in Customer Support on StackShare
Detailed Comparison
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. | Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. |
Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.;Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone;Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.;Multilingual- Use multilingual support to wow your customers in their native tongue. Business rules and filters route cases to the appropriate agents. Easily manage and track translations with our intelligent content management tool.;Support Center- By dropping a few lines of code into your website, you will have full control over FAQs and support forums on your site.;Content- Desk.com's content manager makes it easy to build a knowledge base of "one-right-answers" and make them available to customers and your team.;Business Insights- With Desk.com business insights you'll be able to track and measure data in real time based on your support volume and agent performance. Understand where your cases came from, how they were handled by your team, and areas where you can improve.;Salesforce- Desk.com's deep, realtime, two-way integration with Salesforce® means sales and support teams have complete and robust views of shared customers.;Achievements- Encourage great customer service with Achievements — the powerful training and motivational feature that recognizes individual agents by awarding virtual "badges." | Support ticketing with email integration;Live chat widgets for your helpdesk and your website;Real-time visitor monitoring;Track and record phone calls;Rich self-service helpdesk;Advanced ticket workflows, rules and automations;Custom fields for tickets, chats and customers;Rich customer and organization profiles for CRM;Support for multiple plans;Manage ticket reply and resolution deadlines;Define business hours for accurate performance tracking;Automatic escalation rules ensures nothing slips through;Native mobile apps for iOS, Android, Windows and Blackberry;Mobile live chat with the Jabber gateway;100+ out-of-the-box helpdesk reports;Build custom reports with the Kayako Query Language;Schedule reports to be automatically delivered to your inbox;Multi-lingual customer support and localizations;Full control over the look and feel of the helpdesk;REST API, integrates with your apps and backend systems |
Statistics | |
Stacks 76 | Stacks 12 |
Followers 54 | Followers 19 |
Votes 14 | Votes 23 |
Pros & Cons | |
Pros
| Pros
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Integrations | |
| No integrations available | |
What are some alternatives to Desk.com, Kayako?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
Gorgias
It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
