Zendesk vs. Help Scout vs. FreshDesk

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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

Pros

Why do developers choose Zendesk?
  • Why do you like Zendesk?

    Why do developers choose Help Scout?
    Why do you like Help Scout?

    Why do developers choose FreshDesk?
    Why do you like FreshDesk?

    Cons

    What are the cons of using Zendesk?
    No Cons submitted yet for Zendesk
    Downsides of Zendesk?

    What are the cons of using Help Scout?
    No Cons submitted yet for Help Scout
    Downsides of Help Scout?

    What are the cons of using FreshDesk?
    No Cons submitted yet for FreshDesk
    Downsides of FreshDesk?

    Pricing

    How much does Zendesk cost?
    Zendesk Pricing
    How much does Help Scout cost?
    Help Scout Pricing
    How much does FreshDesk cost?
    FreshDesk Pricing

    Companies

    What companies use Zendesk?
    1754 companies on StackShare use Zendesk
    What companies use Help Scout?
    222 companies on StackShare use Help Scout
    What companies use FreshDesk?
    155 companies on StackShare use FreshDesk

    Integrations

    What tools integrate with Zendesk?
    76 tools on StackShare integrate with Zendesk
    What tools integrate with Help Scout?
    26 tools on StackShare integrate with Help Scout
    What tools integrate with FreshDesk?
    27 tools on StackShare integrate with FreshDesk

    What are some alternatives to Zendesk, Help Scout, and FreshDesk?

    • UserVoice - Customer service and customer feedback tools that don't suck.
    • Desk.com - The all-in-one system for delivering awesomely responsive customer support
    • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
    • elevio - Proactive customer care, where and when it's needed.

    See all alternatives to Zendesk

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