FreshDesk vs Kayako vs Zendesk

Need advice about which tool to choose?Ask the StackShare community!


+ 1

+ 1

+ 1
Pros of FreshDesk
Pros of Kayako
Pros of Zendesk
  • 2
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
  • 3
    Easy to customize
  • 3
    Possible to host on your own
  • 3
    API access
  • 3
    Module based extensions
  • 3
    OS independent frontend
  • 3
    Customers can use it easily
  • 3
    Unlimited custom fields on forms
  • 2
    Simple, powerhouse and scalable.
  • 131
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
  • 25
  • 11
  • 6
  • 4
    Woopra integration
  • 4
    $1 Starter Pricing Plan
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 0

Sign up to add or upvote prosMake informed product decisions

Sign up to add or upvote consMake informed product decisions

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Need advice about which tool to choose?Ask the StackShare community!

What companies use FreshDesk?
What companies use Kayako?
What companies use Zendesk?

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with FreshDesk?
What tools integrate with Kayako?
What tools integrate with Zendesk?

Sign up to get full access to all the tool integrationsMake informed product decisions

What are some alternatives to FreshDesk, Kayako, and Zendesk?
Zoho Desk
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
See all alternatives
Interest over time
How much does FreshDesk cost?
How much does Kayako cost?
How much does Zendesk cost?