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Zendesk
Zendesk

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Zoho
Zoho

24
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0
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Zendesk vs Zoho: What are the differences?

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Zoho? A web-based online office suite. Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.

Zendesk and Zoho are primarily classified as "Help Desk" and "Productivity Suite" tools respectively.

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What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Zoho?

Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.
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        What are some alternatives to Zendesk and Zoho?
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        Intercom
        Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        HubSpot
        Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
        Jira Service Desk
        It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
        See all alternatives
        Decisions about Zendesk and Zoho
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        How developers use Zendesk and Zoho
        Avatar of MOKA Analytics
        MOKA Analytics uses ZendeskZendesk

        We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

        Avatar of Adam Bird
        Adam Bird uses ZendeskZendesk

        Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

        Avatar of Tinker Travel
        Tinker Travel uses ZendeskZendesk

        Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

        Avatar of Grubster
        Grubster uses ZendeskZendesk

        It's our customer service system for dealing with inbound ticket requests from any channel integrated.

        Avatar of Gitt
        Gitt uses ZendeskZendesk

        Have so many options, and can connect with our custom infrastructure and existing support channel.

        How much does Zendesk cost?
        How much does Zoho cost?
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