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Zendesk

6K
3.1K
+ 1
341
Zoho

119
106
+ 1
0
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Zendesk vs Zoho: What are the differences?

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Zoho? A web-based online office suite. Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.

Zendesk and Zoho are primarily classified as "Help Desk" and "Productivity Suite" tools respectively.

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Pros of Zendesk
Pros of Zoho
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Cheap
  • 25
    Simple
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations
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    What is Zendesk?

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

    What is Zoho?

    Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Zendesk?
    What companies use Zoho?
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    What tools integrate with Zendesk?
    What tools integrate with Zoho?

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    What are some alternatives to Zendesk and Zoho?
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    HubSpot
    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    See all alternatives