Zendesk vs Zoho: What are the differences?
What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
What is Zoho? A web-based online office suite. Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications.
Zendesk and Zoho are primarily classified as "Help Desk" and "Productivity Suite" tools respectively.
What is Zendesk?
What is Zoho?
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Why do developers choose Zoho?
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What are the cons of using Zendesk?
What are the cons of using Zoho?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.