Help Scout vs Zendesk: What are the differences?
Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Help Scout and Zendesk can be categorized as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
"Email based helpdesk" is the primary reason why developers consider Help Scout over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.
According to the StackShare community, Zendesk has a broader approval, being mentioned in 1845 company stacks & 183 developers stacks; compared to Help Scout, which is listed in 215 company stacks and 15 developer stacks.
What is Help Scout?
What is Zendesk?
Want advice about which of these to choose?Ask the StackShare community!
What are the cons of using Help Scout?
What are the cons of using Zendesk?
We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
Have so many options, and can connect with our custom infrastructure and existing support channel.
Uploadcare is providing it's top notch tech support with the help of Help Scout.