Zendesk vs. Help Scout



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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Want advice about which of these to choose?Ask the StackShare community!

Pros

Why do developers choose Zendesk?
Why do you like Zendesk?

Why do developers choose Help Scout?
Why do you like Help Scout?

Cons

What are the cons of using Zendesk?
No Cons submitted yet for Zendesk
Downsides of Zendesk?

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

Pricing

How much does Zendesk cost?
Zendesk Pricing
How much does Help Scout cost?
Help Scout Pricing

Companies

What companies use Zendesk?
1988 companies on StackShare use Zendesk
What companies use Help Scout?
249 companies on StackShare use Help Scout

Integrations

What tools integrate with Zendesk?
77 tools on StackShare integrate with Zendesk
What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout

What are some alternatives to Zendesk and Help Scout?

  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Zendesk

Latest News

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