Zendesk vs. Help Scout

Get help choosing one of these Get news updates about these tools


Favorites

43

Favorites

10

Hacker News, Reddit, Stack Overflow Stats

  • 205
  • 20.1K
  • 273
  • 190
  • 995
  • 0

Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Want advice about which of these to choose?Ask the StackShare community!

Ask a Question

Pros

Why do developers choose Zendesk?
  • Why do you like Zendesk?

    Why do developers choose Help Scout?
    Why do you like Help Scout?

    Cons

    What are the cons of using Zendesk?
    No Cons submitted yet for Zendesk
    Downsides of Zendesk?

    What are the cons of using Help Scout?
    No Cons submitted yet for Help Scout
    Downsides of Help Scout?

    Pricing

    How much does Zendesk cost?
    Zendesk Pricing
    How much does Help Scout cost?
    Help Scout Pricing

    Companies

    What companies use Zendesk?
    1770 companies on StackShare use Zendesk
    What companies use Help Scout?
    222 companies on StackShare use Help Scout

    Integrations

    What tools integrate with Zendesk?
    76 tools on StackShare integrate with Zendesk
    What tools integrate with Help Scout?
    26 tools on StackShare integrate with Help Scout

    What are some alternatives to Zendesk and Help Scout?

    • UserVoice - Customer service and customer feedback tools that don't suck.
    • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
    • Desk.com - The all-in-one system for delivering awesomely responsive customer support
    • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

    See all alternatives to Zendesk

    Latest News

    Release Notes February 15th: Zendesk ticket creation...
    Inside Design: Zendesk
    How Zendesk measures the customer experience
    The 8 Best Ways to Collect Customer Feedback
    Release Notes: January
    15 Customer Service Skills Every Employee Needs


    Interest Over Time


    Get help choosing one of these