Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
- Easy Widget Customization- Dress up the widget to suit your website's colors and theme.
- Customizable Greetings- Greet visitors in your very own unique manner.
- Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.
- Email Chat Transcripts- Customers can send chat transcripts to themselves.
- Real-time Visitor Information- Live information on each customer, updated every second.
- Automatic Translation- Translate chats into your native language.
- Powerful Chat Shortcuts- Reuse answers to frequently asked questions.
- Seamless Integrations- Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.
- Use on multiple devices- Reply via IM, from anywhere
- Automated Pro-active Chat Invitations
- Integrate with other web services
- See visitor webpath
- Combat spam by banning visitors
- Secure chats on SSL websites
- HTML5 dashboard
- Inter-agent Chat and Transfer
- Dashboard Analytics
- Developer-friendly API
- Fanatic Customer Support
Support, Sales, and Marketing
tools that are known for: