Zopim
Dolapo Ezekiel
Sep 22, 2020
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CommentsWhat is Zopim?
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Zopim is a tool in the Customer Support category of a tech stack.
Key Features
Easy Widget Customization- Dress up the widget to suit your website's colors and theme.Customizable Greetings- Greet visitors in your very own unique manner.Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.Email Chat Transcripts- Customers can send chat transcripts to themselves.Real-time Visitor Information- Live information on each customer, updated every second.Automatic Translation- Translate chats into your native language.Powerful Chat Shortcuts- Reuse answers to frequently asked questions.Seamless Integrations- Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.Use on multiple devices- Reply via IM, from anywhereAutomated Pro-active Chat InvitationsIntegrate with other web servicesSee visitor webpathCombat spam by banning visitorsSecure chats on SSL websitesHTML5 dashboardInter-agent Chat and TransferDashboard AnalyticsDeveloper-friendly APIFanatic Customer Support
Zopim Pros & Cons
Pros of Zopim
- ✓Real-time user chat
- ✓Free plan for startups
- ✓Simple setup
Cons of Zopim
No cons listed yet.
Zopim Alternatives & Comparisons
What are some alternatives to Zopim?
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Olark
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Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
